Authenticate your users with Microsoft Azure

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Overview

Authenticate your users quickly using Azure Open ID (OIDC) and add your Azure Portal users, groups, and domains to the Adobe Admin Console. Directories authenticated via OIDC can be integrated seamlessly with Azure Sync to automate user management.

Prerequisites

To integrate Adobe Admin Console with Azure AD using Azure AD Connector, you need the following:

  • Microsoft Azure AD as the identity provider (IdP)
  • One or more of the following products: Creative Cloud for enterprise, Document Cloud for enterprise, or Experience Cloud 
  • Domains associated with Azure AD are unclaimed in the Adobe Admin Console, or you can easily withdraw pending domain claims
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Azure sync does not sync users from hidden groups in the Azure Portal. To sync users from groups with the “HiddenMembership” attribute, create a new group on the Azure Portal and copy the respective users to the new group.

Set up your users and groups using the Azure portal.

Create a new directory

If you meet the criteria mentioned in the prerequisites section, it's time to set up the integration and get your users up and running with their entitlements.

Once the Azure portal is set up and ready, do the following:

  1. Sign in to Adobe Admin Console and click Settings. On the Identity page, click Create Directory

  2. On the Create a Directory screen, do the following and click Start.

    • Enter a name for the directory
    • Select the Federated ID card
  3. Select Microsoft Azure and then click Next, then click Log in to Azure on the next screen.

    Microsoft Azure

  4. You are redirected to Microsoft Account sign-in page. Enter admin credentials with the appropriate permissions and sign in. Review the permissions, then click Accept.

    Azure sign-in permission

  5. Return to Adobe Admin Console, review your Azure AD information and, click Confirm.

Add domains via Azure AD

Once you have linked your Adobe Admin Console directory with Azure AD, it's time to add domains. To pull verified domains directly from the Azure Portal, do the following:

  1. In the Adobe Admin Console, go to your directory's details> Domains tab > Add domain.

  2. Select where you want to add your domains from (Microsoft Azure in this case). Then, Login to Azure.

  3. Sign in to the Azure account containing the verified domains to be added to the Admin Console.

    Select one or more from the list of available domains and click Confirm.

    Microsoft Azure

    On confirming, you're sent to the directory details view where the domains are listed under the Domains tab.

Next steps

After you've created a new directory and added domains, you can start adding users and user groups to assign them to appropriate product profiles.

To add users directly from your Azure AD account, add Azure Sync to the directory from the Sync tab in directory details.

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Ensure that there are no domain trusts established to the domains being removed.

If you want to retain these trust relationships, break it temporarily while completing the remaining steps. You can associate domain trusts once the domains are re-established in the Adobe Admin Console. Learn more about directory trust.

Delete Azure Sync enabled directories

To delete an Azure Sync directory with all users and data, you must first remove Read-only mode, then proceed to clear users, domains, and directory.

Troubleshoot sync problems

If your users list isn't syncing or the users are denied access on trying to access their apps, then follow the steps to identify and solve the issue:

  1. In the Microsoft Azure Portal, navigate to: Azure Active Directory > Monitoring. Review Sign-ins and other logs for issues.

  2. Confirm the user data with the following Powershell commands:

    1. Install-Module AzureAD
    2. Connect-AzureAD-Credential (Get-Credential)
    3. Get-AzureADUser-ObjectId <user's email address> | FL
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    To know more about how to install and use Azure PowerShell module, see the Microsoft documentation.

  3. Correct the issue with the Active Directory record. In most cases, the problem is due to a secondary email address which is not in the same domain.

  4. Go to Manage > Users to check if the user is a group member in Azure AD. Also, verify that this group is synced in the Adobe Admin Console.

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