Managing Adobe Sign on the Admin Console

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Applicable Role: Administrator

This page provides information for Adobe Sign administrators who manage Adobe Sign users and licenses on Adobe’s enterprise platform, Adobe Admin Console.

Notă:

Some Adobe Sign accounts instead manage Adobe Sign users and licenses within the Adobe Sign application itself. This alternate method of managing users and licenses is documented here.

Introduction to Adobe Sign on Admin Console

Admin Console versus Adobe Sign application

When managing an Adobe Sign account on the Admin Console, the Adobe Sign Admin can access two distinct administrative environments: 1) the Admin Console, and 2) the Adobe Sign application. The Adobe Sign administrator may have access to one or both of these administrative environments, depending on the choice of the organization. Each of these administrative environments provide different functions.

In the Admin Console, an administrator can manage users and user access to licenses across all Adobe products and services. See here for more information on Admin Console. For an Adobe Sign administrator, Admin Console functionality includes:

  • Create initial Adobe Sign administrator(s).
  • Give administrators and end users access to Adobe Sign.
  • Create / edit Product Profiles for Adobe Sign, including adding users to Product Profiles.
  • Create / edit Admin Console user groups (for assigning an Admin Console user group to a Adobe Sign Product Profile).
  • Setting up single-sign-on / SAML for end user access to Adobe Sign (if applicable).
  • ...and more.

In the Adobe Sign application, a Adobe Sign administrator can manage the features, functionality, and behavior of Adobe Sign. To be an administrator within the Adobe Sign application, a user must first be granted access to Adobe Sign in the Admin Console (see Step 1 of "Setting Up an Adobe Sign Account" below). See here and here for more information on admin functionality in Adobe Sign application. For a Adobe Sign administrator, functionality in the Adobe Sign application includes:

  • Create / edit Adobe Sign user groups (for customizing how Adobe Sign behaves for different user groups). See "Set up Adobe Sign user groups" below for more information.
  • Configure signature preferences
  • Upload custom logo 
  • Configure global settings
  • Configure security settings
  • ...and more

User versus Transaction licenses

Adobe Sign plans can be purchased as a Per-User or a Per-Transaction plan. The plan type determines how Adobe Sign appears in the Admin Console.

Licenses by user
Per-User License Plan

Licenses by transaction
Per-Transaction License Plan

VIP service
Per-Transaction license plan (VIP Admin Console)

In the Admin Console, an administrator can see information on the number of Users or Transactions associated with their Adobe Sign plan.

Setting up an Adobe Sign account

Below is an outline of the steps to set up an Adobe Sign account on the Admin Console. The first administrator is given access to the Admin Console where the Adobe Sign product appears. At this point, the administrator can follow these steps:

  1. Create Adobe Sign administrators

    System administrators in the Adobe Admin Console can provide their users access to the Adobe Sign product, and promote them to administrator status for configuring Adobe Sign features and customizing the behavior of the product.

    The detailed steps and options for creating Adobe Sign administrators are here.

  2. Set up the Adobe Sign account

    Before adding end users to the Adobe Sign account, an Adobe Sign administrator can configure the Adobe Sign account so that it is aligned with how the organization wants their end users to use the Adobe Sign application. This could include configuring Adobe Sign preferences or behaviors, configuring security settings, customizing emails sent by Adobe Sign, and more.

    An overview for the Adobe Sign administrator regarding how to set up the Adobe Sign account can be found here.

  3. Set up Adobe Sign user groups and Adobe Sign group admins

    Dividing your Adobe Sign users into functional groups is helpful if you have different signature requirements or different reporting structures which need to be observed. As noted above, Adobe Sign user groups are distinct from Admin Console user groups. Initially, when an end user or administrator is granted access to Adobe Sign in the Admin Console, that user is placed into Adobe Sign’s Default user group. However, a Adobe Sign administrator can move that user to any Adobe Sign user group. Additionally, a Adobe Sign user can be designated as a Adobe Sign group administrator to customize the functionality for that particular Adobe Sign user group.

    An overview of user groups can be found here.

    Adobe Sign Groups
    Adobe Sign User Groups

  4. Add Adobe Sign users

    Finally, a Adobe Sign administrator can add end users to the Adobe Sign account within the Admin Console. This works similarly to adding users to other Adobe products and services. See here for instructions on adding users.

    Users in the Admin Console
    Add Adobe Sign users in Admin Console

Using the Adobe Sign account

Now that your Adobe Sign account has been set up, end users are ready to start using the Adobe Sign application. See this page for user guides and tutorials on how to use the Adobe Sign application. There is also a video on how to send with Adobe Sign, as well as a list of frequent topics.

Additional considerations regarding Adobe Sign on Admin Console

Depending on how the Adobe Sign account is being used, these additional considerations regarding Adobe Sign on Admin Console may be relevant.

Setting up Adobe Sign partner integrations

Adobe Sign can be managed on Admin Console and can then be integrated within a number of partner applications. See here for a complete list of supported partner applications and detailed instructions on how to complete an integration.

When Adobe Sign is managed on the Admin Console, an end user must be given explicit access to the Adobe Sign account (via the Admin Console) before they can use Adobe Sign within a partner application. See Step 4 of "Setting up an Adobe Sign Account" above for instructions on how to add Adobe Sign users to the Adobe Sign account in Admin Console. Currently, Adobe Sign managed on Admin Console does not support auto-provisioning for users using Adobe Sign within a partner application.

Common Issues

The following are a list of issues which an administrator or end user may encounter when using Adobe Sign.

End user cannot log into Adobe Sign

Issue: After an end user is added to the Adobe Sign account within Admin Console, they are still unable to log in successfully to Adobe Sign.

Possible Cause: It is possible that the end user’s email address is already associated with another Adobe Sign account which is preventing them from accessing the new Adobe Sign account.

Resolution Options:

  • Resolution 1 – Use a different email address when adding the end user to the Adobe Sign account within Admin Console
  • Resolution 2 – Determine if the end user is receiving any prompts or instructions when logging into Adobe Sign. Adobe Sign can often prompt the end user to de-associate their email address with the prior Adobe Sign account so it can be re-associated with the new Adobe Sign account.
  • Resolution 3 – Contact Adobe Customer Care via the Admin Console “Support” tab. More information on contacting Support is here.
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