Navigate to Admin Console > Account > Account, and then click Update plan.
Facing any of the following issues? Learn how to resolve and continue with your teams subscription:
We’re sorry that you’re thinking about canceling. If you cancel your Creative Cloud for teams subscription, your products, storage, and services will be downgraded to free Create Cloud apps and services. Here are the details:
Adobe team subscriptions are annual subscriptions, paid monthly. The pricing is based on your commitment to retain your subscription plan at least for a year. Plans renew on the anniversary date. Depending on your subscription plan and tenure, you may be charged a cancellation fee or eligible for a refund.
For most plans, you get a full refund if you cancel within 14 days of purchase. See refund policies.
If you're canceling due to business reasons, explore multiple options available during the last month of your subscription (renewal window) to maintain your teams subscription. As a contract owner, you can choose one of the following options:
To adjust your plan outside the renewal window, contact Adobe Customer Care.
Reduce the number of licenses during the renewal window. For example, if you assigned ten Creative Cloud All Apps licenses, and you only require seven licenses next year, decrease the license count to seven. You'll be prompted to unassign users before your anniversary date.
You can always add more licenses later.
Navigate to Admin Console > Account > Account, and then click Update plan.
Modify the number of licenses, and click Continue.
Update the payment settings, if necessary, and click Save Changes.
The modified quantities and other changes are reflected in your next invoice. For more information, see Renewing a team membership.
It is recommended that you remove users immediately after reducing licenses. If you decide to renew fewer licenses, the license counts are reduced on your renewal date. If the number of assigned users exceed the renewed license count, the account becomes non-compliant.
Any increase or decrease in the number of licenses takes effect only on your renewal date, not immediately.
You can change the product during the renewal window. For example, if you subscribed to a Creative Cloud All Apps plan, you can switch to a Single App plan. If you assigned ten Creative Cloud All App licenses for this year and only five users require Photoshop next year, reduce the All Apps license count. Then add five Photoshop licenses. Visit the teams plans page to review the prices of Creative Cloud for teams - Single Apps plans.
Navigate to Admin Console > Account > Account and then click Update plan.
Modify the products and licenses as required.
Update the payment settings, if necessary, and click Save Changes.
The modified quantities and other changes are reflected in your next invoice. For more information, see Renewing a team membership.
Assign users to the Single App plans and then remove them from their currently assigned plans.
Choose an economical Creative Cloud for individual subscription plan. These plans exclude enhanced services, such as 1TB storage per user, Admin Console, single invoices, and teams-only services. For more information, see Creative Cloud subscriptions.
However, Adobe recommends that you reduce the number of licenses instead. This way, you can retain centralized administration capabilities and respond faster and add users when your business grows.
Purchase a Creative Cloud for individual subscription first so you have uninterrupted access to apps, services, and assets stored in Adobe’s cloud storage. Then, contact Adobe Customer Care to cancel your Creative Cloud for teams subscription.
If you’ve purchased your Adobe for teams plan via a Reseller, contact your reseller or account manager.
To cancel your Creative Cloud for teams subscription, contact Adobe Customer Care (navigate to Adobe Admin Console > Support). Learn more about your support options.
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