Uninstall Creative Cloud products

Learn how you can uninstall Creative Cloud apps from client computers and return the licenses back to the deployment pool.

Use one of the following methods to uninstall apps and licenses:

  • Use installed package (recommended): Use this method if you have the package files that were downloaded when you created the package on the Admin Console. Described below.
  • Create uninstall package: Use this method only if the package files  downloaded when creating the package on the Admin Console are no longer available. For example, if you have deleted these files.. Described below.

You can also use a third-party tool (such as ARD or SCCM) to uninstall the package in bulk (and remotely) from client machines.

Notă:

These methods do not uninstall plugins. To uninstall plugins, download the Extension Manager Command-line tool from Admin Console > Packages > Tools.

License count

Caution:

We recommend that you do not use the operating system defined uninstall procedures (like uninstalling using Add remove program on Windows or move to trash on macOS). 

This may remove product information but license information will not be removed.

 

Use installed package

The packages that you create (and deploy) to client machines, can also be used to uninstall the same Creative Cloud apps that you installed using that package. In addition, when you use the package to uninstall the apps, the licenses installed on the client machines are uninstalled and returned back to the deployment pool. So, after you've run this procedure to uninstall the apps, you can view the updated license count on the Overview tab of the Admin Console.

On your client computer, go to the folder that contains the package file that you downloaded when creating the package in the Packages tab of the Admin Console.

And use the package uninstall procedure based on the client machine operating system.

Using installed package on Windows

From Windows Explorer

Right-click the package MSI file (<package name>.msi) and click Uninstall.

Using the Windows command line

  1. Open the command prompt with Administrative privileges.

  2. Navigate to the folder containing the downloaded package and run the following command:

    msiexec /x <path of package>/Build/<packagename>.msi /q

    OR

    msiexec /x <Package ID> /q

    You can get the Package ID from the package details in the Admin Console.

Using installed package on macOS

From macOS Finder

  1. Since the file that you download from the Admin Console is a .zip archive, you must first extract the .zip.

    The extracted contents contains a Build folder that contains two files:

    • <Package name>_Install.pkg
    • <Package name>_Uninstall.pkg
  2. Double-click <Package name>_Uninstall.pkg.

  3. Click Install.

    Bundled-style Installer

Using the macOS terminal

  1. In the terminal, navigate to the folder containing the downloaded package and run the following command:

    sudo installer -pkg <path of packageName_Uninstall.pkg > -target /

Uninstall selected app versions

From the Windows command line

Description

Use the command line to uninstall selected versions of some individual apps.

See this article for SAP codes, base version numbers, and platforms for the apps that you can uninstall using the commands given below:

Example:

%SystemDrive%\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe --uninstall=1 --sapCode=PHSP --baseVersion=21.0 --platform=win32 --deleteUserPreferences=false

Options:

All options are in the form --<opt>=<value>

--uninstall: Specify as 1 to uninstall.

--sapCode: Sap code of product to be uninstalled.

--baseVersion: Base version of product to be uninstalled.

--platform: OS on which the product is to be uninstalled.

--deleteUserPreferences: True: To delete app-based user preferences. False: to retain app-based user preferences.

Location of setup:

\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe

Error codes:

103

Incorrect arguments

101

Incorrect parameter values

From the macOS terminal

Description:

You can use the terminal uninstall selected versions of some individual apps.

See this article for SAP codes, base version numbers and platforms for the apps that you can uninstall using the commands given below:

Example:

/Library/Application Support/Adobe/Adobe Desktop Common/HDBox/Setup --uninstall=1 --sapCode=PHSP --baseVersion=21.0 --platform=osx10-64 --deleteUserPreferences=false

Options:

All options are in the form --<opt>=<value>

--uninstall: Specify as 1 to uninstall.

--sapCode: Sap code of product to be uninstalled.

--baseVersion: Base version of product to be uninstalled.

--platform: OS on which the product is to be uninstalled.

--deleteUserPreferences: True: To delete app-based user preferences. False: to retain app-based user preferences.

Location of setup:

/Library/Application Support/Adobe/Adobe Desktop Common/HDBox/Setup

Error codes:

103

Incorrect arguments

101

Incorrect parameter values

Create Uninstall Package

The Create Uninstall Package option in the Creative Cloud Packager allows you to create an uninstaller package. You can deploy this package to the user's computers from which you need to uninstall specific products or product versions.

Notă:

This method will not remove license from machine. Use this workflow when you don't have original package or you have multiple Apps installed on the client machine and want to remove them in one go.

  1. Start Creative Cloud Packager and choose your account type.

    Select Product

  2. Enter your ID and password, and then click Sign In.

    Adobe ID Sign in

  3. In the main menu screen, click Create Uninstall Package.

  4. Enter the package name and folder location for the package.

    If your users run this package on Windows computers, select 32-bit or 64-bit depending on the systems they are using.

    Uninstall Package Details

  5. Click Next.

  6. Click the check box next to each application to uninstall all available versions of the application.

    Select applications to uninstall

  7. Click the expand button to the left of the application icon and choose specific versions to uninstall.

    Select application versions to uninstall

  8. Click Build.

  9. The Summary screen displays the build status. To navigate to the location of the output package, click the package name.

    Summary screen

When you create the uninstall package, the following files are created in the output folder:

AdobeCCUnistaller binary

The uninstaller executable

AdobeCCUninstallerConfig.xml

The configuration file contains detailed information regarding the applications (and versions) selected to be uninstalled.

uninstallerInfo.txt

Contains the list of applications (and versions) selected to be uninstalled.

The following applications cannot be added to the uninstall package:

  • Creative Suite 6 and prior versions
  • Acrobat
  • Adobe Scout
  • Gaming SDK
  • Lightroom –all versions before 5.7.1
  • Muse – all versions before 2014.2.1
  • Reflow

After you have created the uninstall package, you need to deploy this package to the user's computers.

Notă:

If you plan to use the Uninstall package to remove all versions of a product and use the install package to then install the latest version of the product, it is recommended that you uninstall the previous versions and then install the latest version.

Since the uninstall package breaks files associations, if you first uninstall previous versions and then install the latest version, the install process will re-create the file associations. Also, uninstalling previous versions first will reduce the possibility of conflicts since this process will completely clear all references to previous versions.

Perform the following steps to run the uninstall package on a user computer.

  1. Open the command prompt with Administrator privileges.

  2. In the command prompt navigate to the directory containing the AdobeCCUninstaller binary and then execute the binary as follows:

    If the AdobeCCUninstallerConfig.xml file is in the same directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe and press Enter

    macOS: Enter sudo ./AdobeCCUninstaller and press Enter.

    If the AdobeCCUninstallerConfig.xml file is in the different directory as the binary, enter the following command:

    Windows OS: Enter AdobeCCUninstaller.exe --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter

    macOS: Enter sudo ./AdobeCCUninstaller --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter.

    The output in the console, displays the progress and status of each application uninstallation.

After the uninstallation is complete, a log file, with name AdobeCCUninstaller.log, is generated in following location:

  • Windows: C:\Users\Username\AppData\Local\Temp
  • Mac: /Users/<user name>/Library/Logs

Code

Definition

0

Success

1

Either the uninstall executable was not launched with administrator privileges or there is some error in command-line arguments.

2

Error in uninstallation of some or all applications configured in the Uninstall package.

If you have uninstalled a specific version of an application and another version is retained on the computer, the file association between the application files and the application is broken. For more details, see File associations broken.

If an application is installed as part of a Creative Cloud package, the uninstallation will not remove the package MSI registry entries.

After the uninstallation is complete, the associated application licenses are not removed. For details on how to remove the licenses, see Remove volume serial (Enterprise and EEA customers only).

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