If you received an extra charge on your membership bill, check for these possible reasons.

Did you cancel your membership?

If you cancel your membership in between your contract, you are charged a cancelation fee. For more information, see Understand Creative Cloud subscription terms and refund policies.

Did you buy additional Adobe Stock images?

If you buy additional Adobe Stock images (beyond your monthly plan allotment), the charges are added to your bill. See your invoice for details of the related charges.

For more information, see FAQ | Adobe Stock basics.

Did you accidentally purchase an Adobe Stock premium image?

If you have an Adobe Stock membership, you can download standard images per your subscription terms. Any premium images you purchase are charged separately. Check the order history on your Plans & Products page to check if you purchased any premium images from Adobe Stock. 

Did you subscribe to a trial version of an Adobe product or service?

The free trials of some Adobe products and services such as Photoshop, Illustrator, or Adobe Stock automatically convert to a paid version after the trial period ends. Check your Plans & products page to view the products and services you are currently subscribed to.

Did you purchase a service such as Export PDF that is paid yearly?

If you purchased a service such as Create PDF, PDF Pack, Export PDF, or Fill & Sign that is paid yearly, your subscription might have renewed. For details of your subscription, check your Plans & Products page.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy