Fix a failed or missed payment

Learn how to reinitiate a payment if it failed or if you missed it.

How long do I have to fix a payment?

You have up to 30 days to update your payment information from the first payment failure. Your subscription is suspended if your payment isn't received 30 days after the renewal date.

How to retry your payment or update your payment info

If your card details or billing info has changed, you can update that information. Adobe will try your payment with the new information.

  1. Which of the following screens do you see? Follow the steps according to the screen you see.

    Edit billing and payment details

    If you see this screen, select Edit billing and payment.

    Select Edit payment info

    If you see this screen, select Edit payment info.

  2. In the pop-up screen, select one of the following:

    • Add new: Lets you pay with a new card.
    • Edit: Updates your card details or reinitiates payment with the same card.
    • Retry (if available): Reinitiates your payment with your existing card. In this case, you can skip step 4.
    Update payment details
    Select Add new to add a new card or Edit to update payment details

  3. Do one of the following:

    Add new card or update existing card details

    To add a new card or change the details of your existing card, update the necessary details. Then select Save.

    Update payment info
    Update your new card or existing card info

    Edit your card details to reinitiate your payment

    To retry payment with the same card, delete your card number and retype it. Then select Save.

    Update payment info
    Delete and retype card number

    Want to switch from credit card to PayPal? Learn how to easily switch between credit card and PayPal

    Using a corporate card?
    Be sure you’re using the name and billing address of the cardholder, not your own. To verify the correct name and billing address, check with the cardholder or your accounting department.

How to verify that your payment went through

It can take up to 24 hours for your payment to post to your account.

  1. Under Orders and invoices, select View invoices to see the order number for the membership plan.

    Select view invoices

  2. Check if your payment went through.

    Verify payment details

Still having trouble?

If your payment is still failing, contact your payment provider directly. You may have unexpectedly hit your credit limit or had a hold put on your account for fraud protection. Once the issue is fixed, Adobe reprocesses your payment automatically.

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