Access your support cases

You can easily view the cases you have started with Adobe Customer Care by signing in to your Adobe account. From here, you can upload files or add a message to an existing case and view a history of all cases.

View your cases

  1. Sign in to your Adobe account.

  2. In the Support history page, view the cases listed under Support cases.

Upload files or respond to an open case

You can update an open case by adding files or messages. For example, you can upload a screenshot or respond to a request from support.

Follow these steps if you contacted Adobe and need to submit:

  1. In the Support history page, under Support cases, select the case you want to modify.

  2. Do any of the following:

    • To leave a message for support, type your message in the text box.
    • To add a file, click Add Files and upload the desired files.

     

    Note:

    You can upload files up to 10 MB. You cannot upload DLL or EXE files.

  3. Click Submit to update the case.

View case history

  • To view your closed cases, click Closed.
  • To view all cases, open and closed, click All.
Note:

You can only view closed cases. You cannot modify or reopen a closed case.

 

 Adobe

Get help faster and easier

New user?

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX 2024

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online