Access your support cases

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All Apps User Guide

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Applies to: All Apps Policy or pricing

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

You can easily view the cases you have started with Adobe Customer Care by signing in to your Adobe account. From here, you can upload files or add a message to an existing case and view a history of all cases.

View your cases

  1. Sign in to your Adobe account.

  2. In the Support history page, view the cases listed under Support cases.

    Supported cases

Upload files or respond to an open case

You can update an open case by adding files or messages. For example, you can upload a screenshot or respond to a request from support.

Follow these steps if you contacted Adobe and need to submit:

  1. In the Support history page, under Support cases, select the case you want to modify.

    Support history

  2. Do any of the following:

    • To leave a message for support, type your message in the text box.
    • To add a file, click Add Files and upload the desired files.

     

    Add files

    Note:

    You can upload files up to 10 MB. You cannot upload DLL or EXE files.

  3. Click Submit to update the case.

View case history

  • To view your closed cases, click Closed.
  • To view all cases, open and closed, click All.

Note:

You can only view closed cases. You cannot modify or reopen a closed case.