You can easily see the cases you have started with Adobe Support by signing in with your Adobe ID to adobe.com. From here, you can upload files or add a message to an existing case and view a history of all cases.
Access your Adobe ID account online, and sign in with your Adobe ID and password. For help, see Adobe ID account and sign-in troubleshooting.
You can update an open case by adding files or messages. For example, you can upload a screenshot or respond to a request from support.
Follow these steps if you contacted Adobe and need to submit:
- Proof of purchase to return an order
- Proof of tax-exempt eligibility to place a tax-exempt order
- Letter of destruction (LOD) (Asia and Pacific regions only)
Note: If you don't have an open case, contact us to open one.
Note:
You can only view closed cases. You cannot modify or reopen a closed case.
To open a new support case, please contact us by phone or chat.
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