You can easily see the cases you have started with Adobe Support by signing in with your Adobe ID to From here, you can upload files or add a message to an existing case and view a history of all cases.

View your cases

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password. For help, see Adobe ID account and sign-in troubleshooting.

  2. Click the Plans & Products tab.

    Plans & Products tab
  3. Select View Your Cases under Support Cases on the right side of the page.

    Support cases

    Open cases are displayed by default.

    Open cases

Upload files or respond to an open case

You can update an open case by adding files or messages. For example, you can upload a screenshot or respond to a request from support.

Follow these steps if you contacted Adobe and need to submit:

Note: If you don't have an open case, contact us to open one.

  1. Select the case you want to modify from the case history list.

    Modify a case
  2. Do any of the following:

    • To leave a message for support, type your message in the text box.
    • To add a file, click Add Files and upload the desired files.


    You can upload files up to 10 MB. You cannot upload DLL or EXE files.

  3. Click Submit Your Answer to update the case.

View case history

  • To view your closed cases, click Closed.
  • To view all cases, open and closed, click All.


You can only view closed cases. You cannot modify or reopen a closed case.

Create a new support case

To open a new support case, please contact us by phone or chat.


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