Issue

While using Fill & Sign tool from Acrobat desktop application, a message is shown on the left saying that " You do not have access to this service. Please contact your IT Administrator to gain access, or try to sign in with an Adobe ID."

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You can successfully use Fill & Sign through any browser without any issues. The message as shown in the figure is thrown only while using it within Acrobat.

Environment

Acrobat DC

Cause

It is caused because the Document Cloud Services have been disabled on the machine.

Resolution

The solution is to enable the Document Cloud Services on the machine by changing the value of the following registry key: 

[HKLM\Software\Policies\Adobe\<product name>\<version>\FeatureLockdown\cServices]
bToggleAdobeDocumentServices=dword:00000000

Additional information

Before following the above steps, go to the Enterprise Dashboard and ensure that the entitlement to use this service is provided.

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