This document contains known issues for Acrobat DC not covered in the Acrobat and Reader documentation. Adobe identified the following issues at the time Acrobat DC was released. Separate help documents or release notes cover issues that arose since the release. If an update fixes an issue, the version number is noted. Bugs associated with an issue in this document appear in brackets [ ].

The known issues related to macOS High Sierra are covered in Acrobat and macOS 10.13 High Sierra compatibility.


Known issues


  • Problem: Acrobat DC does not launch if an offline uninstall and reinstall is performed using same Serial Number. [3943212]
    Workaround: Bring the machine online. On the Sign-In screen, choose to sign in now. Acrobat will launch successfully.



  • Problem: Changes in row col span of Table cell properties changes to table structure [4221301]
  • Problem: The Reading Order tool dialog reopens on changing the tab if accessibility app is open in RHP [4220810]



  • Problem: The "Copy Text" option in the right-click context menu over annotations copies junk characters when tried in Japanese text PDFs on English OS and English Acrobat application. [4237157]
    (Workaround: Use the "Enable text selection" from the right-click context menu, select the text and then copy it.)
  • Problem: Scroll bar in Comments list does not work with more than 82 replies. [3830427]
  • Problem: Comments App closes automatically on using Import Comments option from Comments list. [3941238]
  • Problem: Text in Text comment gets truncated when font size is large. [4147785]
  • Problem: Added Reply to comment which already has any replies is lost while navigating in comment list. [4146731]
  • Problem: [Regression] While typing a reply to a comment in Acro Pro (Mac), the first letter of the word becomes the last letter. [4145152]



  • Problem: Mac OS only: Reader DC: Browser/Mac Browser(Safari)> (...) is displayed instead of Tab names for Document Properties dialog box and for "How would you like to email this document dialog." [3915408]
  • Problem: OS X 10.9: HUD (floating toolbar) does not move around until mouse up/release. [3597679]
    Workaround: Release the mouse to move the HUD.
  • Problem: (Mac Safari 8) - Cannot select text in PDF form field until mouse up/released. [3949736]
    Workaround: Release the mouse to select text.
    Text selection with mouse works as expected in the Search, Find fields.
  • Problem: (Mac Safari): Scrolling page problem using the wheel of the mouse. [3678253]
  • Problem: IE only: PDF takes about 2 to 5 minutes to load when switch the default from R11.0.07 to A DC/ R DC to A DC. [3795778]
    Workaround: Switch default app to Reader.
  • Problem: Notification view pane is not moving with reader when user displaces reader window. [3849464]



  • Problem: [CoEx-Remove DC] PDFMaker component removed after uninstalling Acrobat DC. [4014579]



  • Problem: Windows (INTERMITTENT): 'Publish Comments' button in DMB is active even when no comments are present to be published. [3775104]
  • Problem: Mac (Network Shared Review): Not able to connect to review server if already signed-in to the server through Finder


Edit Page Content

  • Problem: Arabic text is corrupted when user starts editing existing text in Traditional Arabic. [3230928]
  • Problem: Changing the alignment to Justify adds a space in the beginning of the list item. [3681515]
  • Problem: Find does not work when virtual bounding boxes are visible. [3912950]



  • Problem: Context menu options are missing if Acrobat is uninstalled and reinstalled (when ContextMenuShim.dll is loaded by Explorer.exe) without restarting the machine. [3951563]


Fill and Sign

  • Problem: Touch Device: Auto Scrolling doesn't happen if more than two pages, signature/initials gets placed before that. [4011470]
  • Problem: Reader/Acrobat DC doesn't prompt to save when closing the PDF after adding FSS annots (including signatures), if you close the file quickly post adding FSS fields. [3954060]
  • Problem: Signature/initials creation dialog takes ~5-6 seconds to appear for signed-in users. [4055402]
  • Problem: Reader/Acrobat DC doesn't prompt to save when closing the PDF after adding FSS annots (including signatures), if you close the file quickly post adding FSS fields. [3954060]



  • Problem: Converting visio file to PDF through context menu option throws error “Missing PDFMakers files. Do you want to run the installer in repair mode?” [3848706]
  • Problem: Mac: Acrobat 11 does not get installed when trying to deploy a CCP Package containing both Acrobat 11 and DC. [3942363]
  • Problem: When installing Acrobat an error dialog "Source file not found" is displayed when the installer file is extracted to a path containing local characters. [3944357]
  • Problem: (Citrix): Error while initiating a Shared Review on a PDF located at client machine's drive.[3945035]
  • Problem: Acrobat installation fails with minimum system requirements error dialog on Win7. [3954229]


PDF Maker

  • Problem: [Office 2016][Mac] 'Grant file access' dialog needs to be accepted when trying to convert any office file. [4055388]
  • Problem: [Mac PDFM Word 2016]: Create PDF button and Acrobat ribbon is not accessible via keyboard [4127366]



  • Problem: "Edit Value" option is not present for edit "Name" and "Description" field under portfolio Files in Layout View. [3936110]
  • Problem: "Undo" and "Redo" menus are disabled while creating portfolio. [3935194]
  • Problem: REGRESSION: Search dialog in the Portfolio is not resizable. [3942595]
    Workaround: Scroll the search hit dialog to view search hits.
  • Problem: ACCESSIBILITY: Text in the preview pane disappears in high contrast theme for non-PDF files. [3943905]
    Workaround: Open the file in native viewer.
  • Problem: REGRESSION: Can't rename folders in a portfolio. [3944795]



  • Problem: Clicking Total Area Coverage check box in Output Preview dialog box doesn't update the canvas with the 'green shading' until user clicks the canvas. [4147437]
  • Problem: Performing pinch zoom after keeping the Output Preview dialog box open leads to rendering issue and the document gets converted into a black and white state. [4147440]



  • Problem: Windows 8 only: Print to a non-PostScript printer from Acrobat Reader DC, some corporate font text is missing. [3866059]
  • Problem: For some files, Acrobat Reader DC prints slowly with PCL6 drivers. [4231904]



  • Problem: REGRESSION: Reader/Acrobat: With Protected View ON: Out of memory message prompts when open a particular PDF file.[3929632]
  • Problem: Acrobat crashes on opening the encrypted attachments in the POCs with PV enabled for all files. [3953223]
  • Problem: Access Denied error when trying to open PDF file from symbolic link via UNC path. [3844582]



  • Problem: Enhance Scan tools exits once you navigate to Home view. [3946541]
  • Problem: Regression: Enhance is not working on adjusting enhancement levels using mouse scroll.[3946845]
  • Problem: Acrobat does not scroll the pages while optimizing scanned PDF. [3810523]
  • Problem: WIA scanner window is hidden behind Acrobat. [3842157]
  • Problem: Mac: Scanning fails on applying manual changes in ICA window while scanning the document. [3837850]
  • Problem: 64-bit compatible Canon TWAIN driver doesn't work with Acrobat while it works with Photoshop. [3922578]
  • Problem: Create PDF app remains open even after scanning completes. [4058359]
  • Problem: 'Show scanner user interface' check box can not be checked from CPDF if we scan from preset last time [4147423]
  • Problem: Getting unexpected error while scanning after switching TWAIN to WIA driver, if preset was selected previously [4145609]
  • Problem: Acrobat crash while trying to change any preset value via 'Portfolio' path when just WIA driver is installed [4145302]
  • Problem: Every time we insert or delete a letter from W or H textbox, cursor goes to start of textbox [4141196]
  • Problem: [Mac] The files in combine tool are lost and error dialog is thrown if we use Combine app multiple times and add files from scanner [4141269]



  • Problem: [Mac] The Acrobat Pro plugin VerifyURLs.acroplugin available in Acrobat DC SDK is not compatible with Acrobat DC [4220775]


  • Problem: Advanced search is very slow on a document opened from the cloud [3955306]



  • Problem: Issuer's User notice is missing and Show Issuer's policy button is disabled for Legal Notice tab in Certificate Viewer [4076640]
  • Problem: Encryption with Elliptic Curve certificate creates wrong CMS [4121253]


Send Mail

  • Problem: Not able to use Outlook's other windows while outlook Draft message window is active (launched through Send File as attachment).[3829341]


Services Integration

  • Problem: When compatibility mode is On, sign-in is not remembered in Reader. [ADC-4210671]
  • Problem: Blank thumbnail comes momentarily for third-party web connector files in Send for Signature workflow. [ADC-4229881]
  • Problem: Creative Cloud connector file list not refreshed automatically if new files uploaded directly to CC from CC UI, or via drag-drop to CC sync client folder [3943915]
  • Problem: (Browser) Notification view pane is not sticky with reader when user displaces reader window [3849464]
  • Problem: Some supported formats (.ai, .psd, and .indd) are not getting converted to PDF when selected through Creative Cloud. [3956755]
  • Problem: Unexpected behavior is observed when a user signs-up in OneDrive Personal via Acrobat/Reader [4147365]


Social Sign In

  • Problem: Facebook login Page is not getting open when Social Sign In workflow is initiated in Citrix XenDesktop environment if IE is the default browser and EPM setting is enabled. [4107857]



  • Problem: Soft Keyboard does not show up in Touch Mode for Reader due to Protected Mode. [3658725]
  • Problem: Soft Keyboard is dismissed after selecting the character from character palette in Find or Advance Search field on Windows 7. [3658729]


User Interface

  • Problem: The following IPM Feature lock down registries do not disable the UI option in the application [4005004]:
    1) Setting bDontShowMsgWhenViewingDoc to either 0 or 1 does not disable “Preferences > General > Don't show messages while viewing a document.”
    2) Setting bShowMsgAtLaunch to either 0 or 1  does not disable “Preferences > General > Show me messages when I launch Reader (or Acrobat).”
  • Problem: Mac: Not able to drag and drop PDF to anywhere within Acrobat to open the PDF.[3949579]
    Workaround: File > Open or drag PDF onto the Acrobat/Reader icon.
  • Problem: Apps open in with Document as Focus. [3916088]
  • Problem: Browser: Toolbars are displayed in Full Screen mode in IE; PDF does not display in full screen. [3841401]
  • Problem: Custom tools: Print Pages command fails to open Print dialog. [3950298]
    Workaround: Use the Organize Pages tool instead of customized tool.
  • Problem: [Mac] User cannot scroll horizontally with Track-pad. [4220679]



  • Problem: [Mac OS-10.13] Dialog momentarily renders black for 2-3 seconds. [ADC-4220296]
  • Problem: Windows preview locks the PDF for saving in Reader/Acrobat. [3942525]
  • Problem: Apps open with Document as Focus. [3858869]
  • Problem: Not able to move pages from one tab/document to another in the same window. [4067683]
  • Problem: Dialogs such as Print, Preference, Header, and Footer are not scaled dynamically on changing scaling factor. These dialogs are scaled on their relaunch. [4221215]
  • Problem: Form field properties dialog does not scale dynamically on changing scaling factor. This dialog is scaled on relaunching Acrobat/Reader. [4220148]
  • Problem: Scrollbars getting blackened and sliders are missing on scaling down in Internet Explorer. [4221123]


Web Capture

  • Problem: [Win10]: IE Web Capture does not work in EPM. [4064652]


This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy