This document explains how to uninstall and reinstall Acrobat DC on your computer. (For other download and installation related help, click the appropriate link above.)
 

Uninstall Adobe Acrobat DC on Windows

You can easily uninstall Acrobat DC from the Windows Control Panel > Program and Features. If you face any problem during the uninstallation, use the Acrobat Cleaner tool to do the same.

  1. Quit Adobe Acrobat DC if it's running.

  2. Open the Run command box - press the Windows key and the R key.

  3. In the Run command box, type Control Panel and press OK.

  4. In Control Panel, click Programs and Features.

  5. From the list of installed programs, select Adobe Acrobat DC and click Uninstall.

    Uninstall Adobe Acrobat DC
  6. Click Yes in the confirmation dialog.

    Click Yes to confirm the uninstall

    After Adobe Acrobat DC is uninstalled, restart your computer.

    Note:

    If you can’t see Adobe Acrobat DC in the list of installed programs in Control Panel > Program and Features, or can’t uninstall for any other reasons, follow the instructions in the next section. 

If you can’t uninstall Adobe Acrobat DC using the Windows Control Panel as described in the earlier section, use the Adobe Acrobat DC Cleaner Tool.

  1. Quit Adobe Acrobat DC if it's running.

  2. Go to the Adobe Reader and Acrobat Cleaner Tool download page.

  3. Click the check box to accept the terms of use of the cleaner tool license and Adobe online privacy policy

    Accept the terms of use of cleaner tool
  4. Click Download Adobe Reader DC and Acrobat DC Cleaner Tool for Windows version 4.0. The AdobeAcroCleaner_DC2015.zip file is downloaded.

    Click the download link
  5. Extract the downloaded zip file.

  6. Double click the AdobeAcroCleaner_DC2015.exe to launch the Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool.

    Acrobat DC cleaner tool
  7. Click Next and then click Accept to accept the Adobe General End-User License Agreement.

  8. Choose Acrobat as the product to remove and click Next.

  9. (Optional) If you have Acrobat Reader DC installed, and you want to retain the file settings shared between Acrobat DC and Acrobat Reader DC, select the option Leave Acrobat Reader Workflows Intact.

  10. Click Clean Now.

    Click Clean Now
  11. The uninstallation process begins and completes in some time. Click Finish, and then restart your computer.

Uninstall Adobe Acrobat DC on macOS

You can easily uninstall Acrobat DC using the Acrobat DC uninstaller from Finder > Applications > Adobe Acrobat DC. If you face any problem during the uninstallation, use the Acrobat Cleaner tool to do the same.

  1. Go to Finder > Applications > Adobe Acrobat DC, and double click the Acrobat Uninstaller.

    Acrobat DC uninstaller
  2. The uninstaller asks you to select the product. Select Adobe Acrobat and click Open.

    Select Acrobat DC to uninstall
  3. In the confirmation dialog for Acrobat DC removal, click OK.

    Confirm to remove Acrobat DC

If you can’t uninstall Adobe Acrobat DC using the Acrobat uninstaller as described in the section above, use the Adobe Acrobat DC Cleaner Tool.

  1. Quit Adobe Acrobat DC if it's running.

  2. Go to the Adobe Reader and Acrobat Cleaner Tool download page.

  3. Click the check box to accept the terms of use of the cleaner tool license and Adobe online privacy policy.

    Accept the terms to use the cleaner tool
  4. Click Download Adobe Reader DC and Acrobat DC Cleaner Tool for Mac version 1.0. The acrobat_ittools_cleaner_p1_061713.zip file is downloaded.

    Mac cleaner tool
  5. Double-click the downloaded file to open the folder contents. The folder consists the AcroCleanerTool.

    Cleaner Tool
  6. Double click the AcroCleanerTool file to launch the Acrobat Reader DC and Adobe Acrobat DC Cleaner Tool.

    Acrobat Cleaner Tool
  7. Click Next and then click Accept to accept the Adobe General End-User License Agreement.

  8. Select Acrobat as the product to remove and click Next.

    Select Acrobat DC to uninstall
  9. If you have more than one version of Acrobat, select the Acrobat version you want to remove and click Clean.

    Select Acrobat and click Clean

    Acrobat DC is uninstalled from your computer.

Reinstall Acrobat DC

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