The first step in solving a printing issue is to trace the source of the issue. The troubleshooting techniques below solve some of the most common issues and are grouped into three categories:
Try printing this troubleshooting page. If you can't, follow these steps to check your connection to the printer:
Make sure you update to the latest printer driver (a program that controls your printer). Printer manufacturers offer updated drivers to improve compatibility with newer software, such as newer versions of Reader and Acrobat.
If you have a different printer connected to your computer, try printing the file to the other printer. Sometimes a different printer can successfully print a PDF that doesn't print on another printer.
To switch printers on Windows, see Change default printer (Windows 10 and 8) or search Windows help for instructions.
To switch printers on Mac OS, see Manage your printers (OS X Yosemite) or search Apple support for instructions for your operating system.
Often printing problems stem from issues with the PDF file. Even if a PDF looks fine on screen, it can contain incomplete or corrupt data.
If you’re in a hurry and want to print a simple document (such as a letter or form), use the "Print as image" option. Click the Advanced button in the Print dialog box to find this option. (In Windows 7, the Advanced button is at the bottom of the dialog box.)
For step-by-step direction, see PDF printing quick fix: Print as image | Acrobat, Reader.
Sometimes a PDF file becomes damaged or contains corrupt data. If you downloaded the PDF from the web or received it in an email, download the PDF again or ask the sender to resend it. Copy the file directly to your hard drive, rather than a thumb (portable) or network drive.
Open the new copy on your hard drive and print again.
In Reader or Acrobat, choose File > Save As and give the PDF file a new name. Include only letters and numbers in the filename. Do not include symbols such as %, $, or . Try printing the new copy of the PDF.
Checking printing files (preflight inspection) for syntax-related issues (problems in programming code).
Restart your computer, then open the file again. It is surprising how often simply restarting your computer solves a problem. Restarting a computer clears its memory and memory cache.
It is important to update your version of Reader or Acrobat. Adobe releases free security updates quarterly. The updates often include fixes for common problems. Download the latest free update:
If you've followed these suggestions and still cannot print, search for your issue in one of the Adobe user-to-user forums. Other users could have run into similar problems.
Two other documents provide troubleshooting suggestions: Resolve issues when configuring your printer or Printing complex PDFs | Acrobat. For tips on using the Print dialog box (such as printing back-to-back, resizing pages to fit the paper, or printing comments), see Printing tips (Acrobat X and earlier).