Known issues in Photoshop

  Discontinuation of 3D features in Photoshop

Photoshop’s 3D features will be removed in future updates. Users working with 3D are encouraged to explore Adobe’s new Substance 3D collection, which represents the next generation of 3D tools from Adobe. Additional details on the discontinuation of Photoshop’s 3D features can be found here: Photoshop 3D | Common questions on discontinued 3D features.

Find workarounds for known issues and limitations in the latest version of Photoshop.

macOS compatibility

Apple Silicon

Issue

Workaround

M1 Native issues

New Document dialog doesn't recognize clipboard image dimensions

Issue

Workaround

When creating a new document with an image copied to your clipboard, the New Document dialog doesn't recognize the correct image dimensions copied to the clipboard.

The Photoshop team aware and working on a fix.

 

Workaround: Select another image template, and then reselect the Clipboard template. You can quickly use the arrow keys for this by tapping right arrow then left arrow.

Program Error when using the Clone Stamp

Issue

Workaround

Photoshop displays the error, "Could not complete your request because of a program error" when using the Clone Stamp tool.

The Photoshop team aware and working on a fix.

 

Workaround: Roll back to Photoshop version 23.3.2. See, Install previous versions of your Creative Cloud apps.

Photoshop 23.4 may cause file corruption

Issue

Workaround

A critical issue has been discovered with Photoshop 23.4 (June 2022 release) that can cause file corruption. 

Install Photoshop 23.4.1 for the Photoshop version with the issue fixed.

 

You can also roll back to Photoshop version 23.3.2 just in case you don't see the updates on the Creative Cloud desktop app. See, Install previous versions of your Creative Cloud apps.

Photoshop crashes on launch

Issue

Solution

[Win] Photoshop 23.4 and 23.4.1 crash on launch or on exit or after using the Camera Raw filter.

Update the Camera Raw version to 14.4.1 available via the Creative Cloud Desktop App. For help, see Camera Raw plug-in installer.

Save button is disabled/unresponsive in Save As dialogue box

Issue

Solution

After macOS 12.3 update, the save button is disabled or unresponsive in Save As dialogue box in Photoshop.

 

For reference, see this community thread.

Resize the save window a little bit and the Save button will active again.

Text changes do not update

Issue

Workaround

In Photoshop 23.0, text changes do not update.

 

For reference, see this community thread.

As a workaround, do the following:

  • Quit Photoshop. 
  • Install the attached file (PSUserConfig.txt) in your Photoshop Settings folder:
    • Windows[Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\[Photoshop_version]\[Photoshop_version]Settings\
    • macOS//Users/[User Name]/Library/Preferences/[Photoshop_version]Settings/

Slow launch of Photoshop

Issue

Workaround

(Win only) You may encounter delay in startup of Photoshop on your Windows machine.

As a workaround, do the following:

  1. Re-boot your Windows Image Acquisition properties (WIA)
  2. Open WIA properties, and change Startup Type  from "Automatic" to "Automatic (Delayed Start)

Program Error while opening or saving files

Issue

Workaround

When opening or creating or saving files in Photoshop 2021 (v22.x) you get the following error: "Could not complete this operation because of a Program Error"

Install Photoshop 23.0 or later.

See Program error when saving files

Scratch disks full errors

Issue

Workaround

If you encounter a 'Scratch disk full' error, it often means that your hard drive (or drives) used as scratch disk is (are) running out of storage space required to perform a task.

(macOS) Pattern Preview does not work

Issue

Workaround

Pattern Preview does not work when Deactivate Native Canvas is enabled in Photoshop.

 

For reference, see this community thread.

As a workaround, go to Preferences > Technology Previews and disable Deactivate Native Canvas. Restart Photoshop.

Mouse or cursor stuttering 

Issue

Workaround

If you're an Nvidia G-SYNC user, you might experience mouse stuttering in Photoshop.

 

For reference, see this community thread.

As a workaround, do any of the following:

  • Turn off G-SYNC for Photoshop, specifically by going into Nvidia Control Panel > 3D Settings > Manage 3D Settings. Click the Program Settings tab, select Photoshop from the dropdown menu, scroll down to Monitor technology, set it to Fixed Refresh, and click apply. To learn more, see Nvidia G-SYNC.
  • Go to Preferences > Technology Previews and enable Deactivate Native Canvas. Restart Photoshop.

Unable to browse in Bridge from Photoshop

Issue

Workaround

Bridge does not launch when you click File > Browse In Bridge option from within Photoshop.

As a workaround, do the following:

  1. Uninstall Bridge and Photoshop from your machine.
  2. Rename the below-mentioned DB folders:
    1. C:\Program Files (x86)\Common Files\Adobe\Adobe PCD
    2. C:\Program Files (x86)\Common Files\Adobe\caps
  3. Install both Bridge and Photoshop again which you uninstalled in Step 1.

You can also try switching to Bridge from Photoshop using Alt+Tab keys. However, this is not supported on Mac ARM.

Unable to import .sky files

Issue

Workaround

(Win only) When the Sky Replacement is open, dragging a .sky file into an empty spot in the tab margin does not trigger the import. The import works on macOS but not on Windows.

As a workaround, you can do any of the following to import a .sky package into a Windows system:

  • Dropping the .sky file onto the empty window in Photoshop should trigger the import of sky presets from the file.
  • If there are open documents, dropping the .sky file onto an empty spot in the tab margin should trigger the import.
  • If there are open documents, dropping the .sky file onto an open document should trigger the import.
  • If Photoshop is closed, dropping the .sky file onto the Photoshop icon should launch the app, and then trigger the import.

Error at loading of ippCV library

Issue

Workaround

When you launch Photoshop 2021 (v22.x) you see one of the following errors:

  • Error at loading of ippCV library.
  • error: (-215:Assertion failed)

Photoshop 2021 (v22.x) requires a CPU that supports SSE 4.2 or later.

 

To determine if your CPU meets this SSE version support requirement, see Photoshop's Help > System Info dialog and look in or near the 4th line.

  1. e.g. Adobe Photoshop Version: 22.0.0 20200921.m.1053 2020/09/21: 0fb66349f4  x64
  2. Number of Launches: 6
  3. Operating System: Mac OS 10.15.5
  4. System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Starting with Photoshop 22.1.1, you will no longer be able to install Photoshop on machines that do not support SSE v4.2 or later.

Install and use Photoshop 2020 (v21.x) on computers with older CPUs that don't support SSE v4.2 or later.

See Install previous versions of your Creative Cloud apps




Type layers (Text)

Issue

Workaround

Unable to select numbers in Right-To-Left mode when the composer is set to World-Ready Layout with Middle Eastern Features enabled. 

In the Paragraph panel, change the paragraph direction to Left-To-Right, select and edit the numbers, then change the direction back to Right-To-Left. 

Neural Filters

3D

Other known issues

Issue

Workaround

When you launch Photoshop, it freezes either at the splash screen displaying 'Loading Halide Bottlenecks...' or freezes/crashes during startup.

KBSC (introduced in Photoshop 20.0) to erase while using the Brush tool doesn't work with a German keyboard since there is no Tilde-key beneath the Escape key on a German keyboard.

If you want to use this KBSC, switch system language to English, switch Photoshop language to English, and use an English-default keyboard.


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