Reset Photoshop's preferences
By default, Photoshop will only load the text engine and your installed fonts under these scenarios:
Various problems including slow performance, freezes or crashes, may be caused if Photoshop loads problematic or damaged fonts.
For help updating Photoshop to the latest version, see Update Creative Cloud apps.
If Photoshop is crashing on startup or while working with Type, follow these 3 easy steps for troubleshooting fonts.
Reset Photoshop's preferences
Backing up and restoring Photoshop's preferences will hide the Character panel and reset the selected tool to the default Move tool. See Manually remove Photoshop Settings folder
Reset Photoshop's font cache
Resetting the Photoshop font cache will allow Photoshop to create a new enumerated font list.
See Reset the Photoshop font cache
Restart Photoshop and turn off Font Preview
Once you've restarted Photoshop, just choose Type > Font Preview Size and select None.
Turning off Font Preview will prevent Photoshop from rendering previews for any installed damaged fonts.
The Photoshop font cache contains the enumerated list of fonts and font features installed to the system that Photoshop can use. Deleting this font cache file will allow Photoshop to create a new one.
Quit Photoshop and the Creative Cloud desktop app
Navigate to: /Users/[user name]/Library/Application Support/Adobe/Adobe Photoshop
For help navigating to this hidden user folder, see Can't see user library files in macOS.
Delete the CT Font Cache folder and empty the Trash
Exit Photoshop and the Creative Cloud desktop app
Navigate to \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop <version>
Delete the CT Font Cache folder and empty the Recycle Bin
If you have any third-party font managers installed, make sure the latest updates have been installed.
If you're still having issues, disable or remove the font manager prior to performing the following steps.
When installing fonts, Windows and macOS perform a font check and will suggest to proceed with caution if any problematic font is detected. Do not install any fonts that show this warning.
The following fonts are known to cause problems when used in Photoshop; if any of these or other damaged fonts are installed, uninstall or disable them:
Generally, it is a good idea to also delete the Photoshop font cache before deleting the system font cache.
Important! Please use caution when using Terminal in macOS.
Quit Photoshop and the Creative Cloud desktop app
Choose Applications > Utilities
Open Terminal
Type the following command and press Return
sudo atsutil databases –remove
Exit Photoshop and the Creative Cloud desktop app
Navigate to \Windows\ServiceProfiles\LocalService\Appdata\Local\FontCache
Many of the folders in this path are hidden by default on Windows, for help turning on hidden files and folders, see Show hidden files and folders
Delete all .dat files that have "FontCache" in the filename
Choose Applications > Font Book
Choose All Fonts in the left column
Select the top-most font in the Font column and press Cmd+A to select all the fonts
Choose File > Validate Fonts
Click the checkbox next to any damaged or duplicate fonts and click Removed Checked
If Font Book crashes, restart Font Book, select the first font in the list and scroll through the fonts using the Down Arrow key to determine which font caused the crash.
Best Practice! Ensure you have only one version of each font located in only one of the following font folders:
For testing, isolate problematic fonts by creating two folders on the desktop, one named "fonttest" and one named "goodfonts".
Look for fonts in these locations for fonts to test. Perform this testing for all of the following folders that contain fonts:
To test for a damaged font, put half your fonts in one of the Library/Fonts folders and half in the fonttest folder, and test the condition that caused the problem.
Important: If the same problem occurs after you remove a font, one or more fonts have the same or a similar problem. Continue to perform these steps until all damaged fonts are removed.
The FontTest script can help you determine if there are damaged fonts on your system.
Before you start: Read the FontTest Read Me to learn how to install, run, and interpret results from the script.
Use the Get file button below to download the FontTest script for Photoshop. Once downloaded, unzip the file by double-clicking it, and if asked, choose to extract all files.
Download
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