This document contains basic troubleshooting steps that should solve most problems you can encounter while using Photoshop. Try all the steps below before posting on the forum for Photoshop-specific issues.
Check to see if the issue you're encountering is a known issue in the latest release of Photoshop.
The most commonly asked support question is "Photoshop doesn't recognize my new camera's raw files. How to I get Photoshop to open my raw files?"
You can fix many problems by simply making sure that your Adobe software is up-to-date.
Adobe provides technical support and security fixes for the current version and the prior version. Bug fixes are only provided for the current version. See Photoshop - Supported versions for complete details.
You can fix many problems by simply making sure your operating system is up-to-date.
Adobe recommends that you perform your own testing on a non-production partition to ensure that brand-new operating systems work well with your current hardware and drivers.
Not seeing the available updates? Are your applications showing as trials?
Not able to activate Photoshop, or applications are appearing as trials?
If you're experiencing image rendering issues, slow performance, or crashes, the cause could be a defective, unsupported, or incompatible graphics driver.
In some cases, having the latest driver may not cure all problems related to video adapters and drivers.
The quickest and easiest way to determine if the problem is with your video adapter or driver is to disable the Use Graphics Processor preference.
For specific errors, see the following:
Reverting Photoshop’s preferences to their factory-fresh state can solve many issues (including program errors, strange tool/interface behavior, etc).
Many issues can arise from using incompatible, outdated, or incorrectly installed plug-ins.
Many problems can occur when you use third-party fonts, including crashing or hangs when selecting the Type tool or when making the Character panel active/visible. A bad font or fonts can also cause general performance issues when launching or using Photoshop. Validate and remove duplicate or troublesome fonts to improve stability and text tool performance.
See Troubleshoot fonts.
If a tool in Photoshop isn't working properly (for example, the crop tool crops a tiny little gray square, or painting with a brush paints the wrong color or nothing at all), try resetting the tool settings:
If a tool or multiple tools are missing from the Toolbar, try resetting Toolbar customization to the default. To do this, select Edit > Toolbar and click Restore Defaults in the right-hand column.
If you've selected a workspace other than Essentials, each of the other workspaces in Photoshop customize the Toolbar to present a different set of tools. Selecting Window > Workspace > Essentials (Default) or Window > Workspace > Reset Essentials can also restore the default Toolbar.
You can also use the Discover panel within Photoshop to search and identify tools. Use the keyboard shortcut Command/Control + F to get the search dialog box, type the name of the tool you're looking for and select the desired result. Photoshop will highlight and activate the tool in the UI.
If none of the troubleshooting steps above solve your problem, your problem may be related to user permissions.
Create an admin user account to identify permissions problems. For instructions on creating an admin user account, see the following:
Be sure to change the New Account pop-up window from Standard to Administrator when creating the user.
After you create the admin user account, log in to the new user and run Photoshop to see if the problem goes away.
When running Photoshop from a non-Administrator account, Photoshop requires read access to some system-level folders and read/write access to some user-level folders.
Note: A user account with full administrative rights is required for installation.
Read/write access is required to the root folder of any non-boot drive that is specified in Photoshop's Preferences as a scratch disk.
Read/write access is required to any folders into which you've saved files.
Read/write access is required to these user-level folders:
Read access is required to these system-level folders:
Note: The System Library folder is different from the Users' Library folder.
1. Choose Go > Computer
2. Select Macintosh HD > System > Library.
Sometimes, third-party extensions and other utilities can interfere with Photoshop’s operation.
If you start your computer in safe mode, third-party extensions and utilities are turned off, which can help solve your problem.
Several update errors are caused by missing or modified files required by Photoshop, due to disk clean-up utilities such as CleanMyMac or MacKeeper. Keep your clean-up utilities up to date or discontinue its use.
If you're facing trouble installing Photoshop or Bridge updates, see Fix errors installing Creative Cloud apps.
If you're having trouble installing Camera Raw updates, see Camera Raw plug-in installer.
In the unlikely event of a Photoshop crash or program error, the following sources of information provide vital clues for diagnosing what went wrong:
Try all the steps above before posting on the forum for Photoshop-specific issues.
If you have a how-to question or question about changes in behavior between Photoshop versions, see the following:
If you need help with app installation/downloads or your Creative Cloud membership, see the following: