What's covered
Fix issues in Premiere Pro that cause an error message (can't find capable video play modules) during startup
On this page

    When you try to launch Premiere Pro CS6 or CC, you see the following error message:

    Adobe Premiere Pro Startup Error
    Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again.

    Try the following solutions in order. If the first solution does not resolve the issue, try the next solution, and continue until the issue is resolved.

    A startup error about not finding capable video play modules is frequently related to out-of-date or corrupted drivers. Adobe recommends that you update to the newest drivers for your card:


    As of August 6 2013, the latest AMD driver release has had some issues when trying to launch Premiere Pro CC. Download and use the most-current drivers available on the download page.

    On Mac OS, make sure that the current user account has the rights to administer the computer. See Set up users on your Mac for more information on Mac user accounts.

    On Windows, right-click the shortcut to Premiere Pro, and choose Run as Administrator. (Or right-click the program file in /Program Files/Adobe/Adobe Premiere Pro [version]/Adobe Premiere Pro.)

    Run as Administrator

    For AMD Radeon cards with Switchable Graphics Technology, do the following:

    1. Launch the Catalyst Control Center (right-click the desktop and choose Graphics Properties).

    2. Click the Power tab.

    3. Click Switchable Graphics Method.

    4. Select the option labeled "Select the graphics processor manually," and then click Apply.

    5. On the Power Tab, click Switchable Graphics.

    6. Make sure that High-Performance GPU is selected.

    IMPORTANT: Changing settings in the BIOS can cause your computer to have other issues, or prevent it from starting up properly. Only perform this solution if you are confident in changing BIOS settings. If you need assistance changing this setting, contact your computer manufacturer.

    Enter the BIOS setup for your notebook and change the setting for Switchable Graphics to Fixed.


    Working with digital video is a very graphics intensive process. On all Adobe Creative Suite or Creative Cloud products, Adobe recommends that you do not try to operate in Power-Saving mode. Instead, make sure to always use High Performance mode. 

    Back to top