Create the license files.
Creative Cloud Packager is no longer in development and no updates will be provided. Also, Creative Cloud Packager cannot be used to create packages that include Creative Cloud 2019 apps or later. Learn More.
Creative Cloud Enterprise customers can remove old and apply new serialized licensing to end-user machines without reinstalling the software. This article explains how to apply and verify serialized licenses.
You can either apply new serialized licensing or see Solutions, if you are experiencing the following error:
"Your license is expiring"
Contact your Account Representative or Adobe, if you are unaware about the changes in serialized licensing.
Use the Creative Cloud Packager to generate new license files and apply the licenses to your existing user base. The AdobeSerialization and RemoveVolumeSerial application provided must be run with administrative rights. System management tools can be used to deploy these files. No command-line arguments are required. These tools are designed to run silently in the background.
Before applying licensing, exit all Adobe applications. They use the licensing files and can damage your licensing if running during this process.
To apply serialized licensing, do the following:
Create the license files.
Using a valid Creative Cloud ENT serial number, create a set of license files in the Creative Cloud Packager.
Use the one year expiring serial number you were provided by your Account Representative, if issued. Otherwise, the Adobe Licensing website contains the most updated Creative Cloud ENT serial numbers. Contact Adobe for assistance locating the correct serial number.
Uninstall the Creative Cloud desktop app, if installed.
The Creative Cloud desktop app is not recommended on serialized machines. Any users that login with a named user license can disrupt serialized licensing.
Administrative users can run a utility to uninstall the Creative Cloud desktop app. IT Administrators can silently run a command against machines to remove the application using system management software such as SCCM or JAMF Pro. For instructions, see uninstall the Creative Cloud desktop app.
Remove existing serialization from end-user machines.
Removing your existing expiring serial number prevents future installations using the incorrect licensing. This step removes all Creative Cloud ENT licenses from the machine. Although a serial number was used to generate the files, it is not required to remove serialization.
Using the licensing files created previously, run the RemoveVolumeSerial application with administrator rights on the machine. Alternatively, run he application silently with a system management application, such as SCCM or JAMF Pro.
Apply the new serialized licensing.
The removal and adding of serialization can be combined with a script or task sequence. Applying the license files places the new serial number on the machine and sets it as the active license.
Using the licensing files created previously, run the AdobeSerialization application with administrator rights on the machine. Alternatively, run the application silently with system management application, such as SCCM or JAMF Pro.
More command-line parameters are not necessary for removing existing serialization or applying new one. The application is designed to run silently. Most users so not even see the command window. The success or failure is recorded in the oobelib.log. For more information, see verify serialized license.
There are two methods to verify that your licensing has been applied. The licensing tool logs success and failure in the oobelib.log file. Furthermore, during installation and launch, the products write an ISO file that contains the type of licensing.
The RemoveVolumeSerial and AdobeSerialization application write success/failure in the oobelib.log file. If run from a user account, it appears in the user temporary folder. System management tools typically run in System or Root access. These tools place the log in the system log location.
For information on reading the log, see Logging.
Return code 0 indicates success.
During installation and launch of the Creative Cloud products a software ISO tag is written to the operating system. These can also be used to determine the actual license being used by the product. You can use management systems to scan for the Return codes or software tags to verify the licensing status.
ISO tags are stored in the following location.
Important information for license verification
To decode the serial number
Adobe Customer Care