Troubleshooting
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Premiere Pro › Troubleshooting
- What's new
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Get started
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Technical requirements
- Adobe Premiere Pro technical requirements
- GPU and GPU Driver requirements
- Storage recommendations
- Processor, memory, and GPU recommendations
- Hardware-accelerated decoding and encoding
- Enable hardware accelerated decoding support
- Supported codecs and drivers for hardware-accelerated decoding
- Enable Hardware Encoding in Premiere Pro
- Install macOS updates for Apple Metal GPU Acceleration
- Adobe Premiere Pro 24.x technical requirements
- Enable Mercury Playback Engine (GPU accelerated) renderer
- Download and install
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Preferences and settings
- Preferences overview
- General preferences
- Set Appearance preferences
- AI Models preferences
- Audio preferences
- Audio Hardware preferences
- Auto Save preferences
- Collaboration preferences
- Color preferences
- Control Surface preferences
- Graphics preferences
- Labels preferences
- Media preferences
- Media Analysis & Transcription preferences
- Memory preferences
- Playback preferences
- Timeline preferences
- Trim preferences
- Display Premiere Pro interface on a second monitor
- Display video on a second monitor
- Best practices for film and TV productions
- Set up accessibility features
- Keyboard shortcuts
- Set up Directx HDR for Windows
- Use touch and gesture controls
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Workflows, workspaces, and panels
- Overview of workspaces
- Import workspaces
- Change, create, and reset workspaces
- Manage workspaces
- Display panel options and menu
- Navigate the panels
- Dock, group, or undock panels
- Customize panels
- Display any panel full-screen
- Tools panel in Premiere Pro
- Clip details in the Info panel
- Adobe Premiere Pro FAQ
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Customize the Project panel
- Customization options for the Project panel
- Customize the Icon View in Project panel
- Customize metadata in Freeform View in Project panel
- Customize Freeform view in Project panel
- Customize List View in Project panel
- Align and reset clips to grid in Freeform View in Project panel
- Create layouts in Freeform View in Project panel
- Customize the position of the Project panel
- List View columns
- Restore or delete layouts in Freeform View in Project panel
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Source and Program Monitor adjustments
- Overview of Source Monitor and Program Monitor
- Set display quality for Source and Program Monitors
- Adjust magnification for Source and Program Monitors
- Enable High Quality Playback
- Choose a display mode
- Gang Source and Program Monitor
- Set display options for interlaced footage
- Compare edits to clips in the Program Monitor
- Open or clear a clip in the Source Monitor
- Navigate clips in the Source menu in the Source Monitor
- Display controls in the Source and Program Monitors
- Time controls in the Source and Program Monitors
- View safe zones in the monitors
- Change the unit of measurement
- Add or remove guides
- Snap objects to guides
- Nudge clips in Program Monitor
- Save, export, and import custom guides
- Enable Dropped Frame Indicator
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Technical requirements
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Organize media
- Create projects
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Import files
- Import still images
- Import images as an image sequence
- Import Photoshop and Illustrator files
- Resize imported images
- Import a Premiere Elements project
- Record audio
- Record a voice-over on an audio track from the Timeline
- Record audio using the Audio Track Mixer
- Mute input during recording
- Supported file formats
- Blackmagic RAW support
- Organize files
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Apply labeling
- Overview of markers
- Add a marker to a clip
- Copy and paste sequence markers
- Find, move, and delete markers
- Set default marker colors
- Show or hide markers by color
- View and edit marker properties
- Share markers with After Effects
- Overview of timecode
- Enter timecode
- View Sequence Timecode
- Choose timecode display format
- View source timecode in the Program Monitor
- Change timecode display format
- Timecode display options
- Set clip timecode manually
- Label colors in sequence tabs
- Transfer files
- Ingest proxy workflow
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Edit projects
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Intro to editing
- Add or remove clips
- Aspect ratios
- Set the aspect ratio of a sequence
- Pixel aspect ratio
- Frame aspect ratio
- Aspect ratio preservation
- Correct aspect ratio misinterpretations
- Convert a subclip to a Source clip
- Add media to the timeline using Source Patching
- Work with clips on the timeline using Track Targeting
- Create a subclip from the Project panel
- Create a subclip from the Timeline
- Adjust media start and end times of a subclip
- Apply Multi Transitions across audio and video clips
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Edit video using Text-based editing
- Overview of Text-Based editing
- Add clips to the timeline using Text-Based Editing
- Transcribe video
- Edit transcripts using Text-Based Editing
- Detect and delete pauses in transcripts
- Transcribe individual source files
- Edit speaker names in transcription
- Edit sequences using Text-Based Editing
- Remove all instances of one speaker in transcript
- Multichannel audio support in Text-Based Editing
- Trim clips
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Change clip speed
- Different ways to change clip speed and duration
- Change clip speed and duration using the Speed/Duration command
- Change clip speed and duration using the Rate Stretch tool
- Change clip speed and duration using Time Remapping
- Apply Time Interpolation Methods to adjust clip speed
- Remove Time Remapping from a clip
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Change clip sequence
- Create a sequence
- Navigation controls in the timeline
- Navigate sequences in the timeline
- Change sequence settings
- Sequence settings reference
- Sequence presets and settings
- Create a custom sequence preset
- Copy and paste clips
- Different ways to move clips
- Rearrange clips on the timeline
- Add tracks
- Delete tracks
- Rename tracks
- Lift and paste frames
- Edit track appearance
- Sync Lock to prevent changes
- Track Lock to prevent changes
- Modify clip properties
- Set up multi-camera sequences for editing
- Compare edits to source clips
- Correct mistakes
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Edit VR content
- VR editing in Premiere Pro
- VR auto-detection
- Interpret VR footage
- Assign VR properties to sequences
- 360-degree panning
- VR assignments
- Hide VR video view controls
- Immersive video effects and transitions
- Three-axis video rotation
- Assembling Ambisonics Audio
- Monitor Ambisonics audio
- Restage correctly aligned video and audio
- Publish VR videos
- Edit with Generative AI
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Intro to editing
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Add text and images
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Use Motion Graphics templates
- Overview of Motion Graphics templates
- Install Motion Graphics templates
- Add Motion Graphic templates to a sequence
- Organize Motion Graphics templates
- Browse and sort Motion Graphics templates
- Customize Motion Graphics templates
- Use Motion Graphics templates from Adobe Stock
- Use data-driven Motion Graphics templates
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Stylize text
- Create titles
- Create text styles
- Apply styles to a sub-selection of the text
- Style parameters when applying from the style browser
- Replace fonts
- Create Linked and Track Styles
- Apply Linked and Track Styles
- Redefine Linked and Track Styles
- Parameters when applying as a Linked style or Track style
- Use color fonts
- Use emojis
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Insert images and graphics
- Create responsive graphics
- Preserve intro and outro animations while creating Responsive Design graphics
- Group text and graphic layers
- Create clip layers
- Create credit rolls
- Add gradients
- Animate layers using the Effect Controls panel
- Animate layers using the Properties panel
- Rename layers
- Export graphic as a Motion Graphics template
- Create Source Graphics
- Draw objects
- Align and distribute objects
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Insert captions
- Captions overview
- Auto transcribe video using Speech-to-Text
- Find and replace text in transcript
- Create captions
- Create styles for captions
- Translate captions
- Languages supported by Speech-to-Text
- Supported file formats for captions
- Import caption file from third-party service
- Download language packs from within Premiere Pro
- Download language packs from Creative Cloud
- Deploy language packs for Teams and Enterprise users
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Use Motion Graphics templates
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Add video effects
- Types of effects
- Apply video effects
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Effects and transitions library
- List of Video transitions
- List of Video Dissolve transitions
- Adjust effects
- Blur and Sharpen effects
- Channel effects
- Color Correction effects
- Distort effects
- Generate effects
- Image Control effects
- Immersive Video effects
- Keying effects
- Apply and customize Chromakey using the Ultra Key effect
- Ultra Key effect parameters
- Noise and Grain effects
- Perspective effects
- Stylize effects
- Time effects
- Transform effects
- Transition effects
- Utility effects
- Video effects
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Control effects and transitions using keyframes
- Adjust effect speed
- About keyframes
- Add keyframes
- Select keyframes
- Copy and paste keyframes
- Set keyframes to snap
- Delete keyframes
- Keyframes and graphs in panels
- Edit keyframes graphs
- View keyframes and properties in the Timeline panel
- View keyframes in the Effect Controls panel
- Move the Current Time Indicator to a keyframe
- Control effect changes using keyframe interpolation
- Change the keyframe interpolation method
- Filter properties in the Effect Controls panel
- Adjust or reset controls in the Effect Controls panel
- Control change using Bezier keyframe interpolation
- Create masks and composites
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Commonly used effects
- Auto Reframe overview
- Add Auto Reframe effect to sequences
- Add Auto Reframe effect to clips
- Apply Motion effect
- Edit vector graphics using Vector Motion effect
- Stabilize shaky footage using Warp Stabilizer
- Warp Stabilizer settings
- Create fade-in video effects
- Add lightning effects
- Create a Jacob’s ladder effect
- Effects and transitions removed from Adobe Premiere Pro
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Apply video transitions
- Transitions overview
- Set and apply default transitions
- Apply single-sided transitions
- Copy and paste transitions
- Align and reposition transitions
- Reposition the center of a transition
- Change transition settings
- Replace transitions
- Move cuts and transitions simultaneously
- Change transition duration using the Effect Controls panel
- Morph Cut overview
- Apply morph cut to smoothen jump cuts
- Morph Cut transition options
- Clip handles settings
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Add audio effects
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Basic audio editing
- Audio editing concepts
- Extract audio from clips
- Link audio and video clips
- Synchronize audio and video
- Synchronize clips in the Timeline panel
- Merge clips in the Project panel
- Merge clips in the Timeline panel
- Use the timecode from an audio primary clip to create a merged clip
- Edit merged clips
- Edit metadata of merged clips
- Limitations of merged clips
- Advanced audio techniques
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Adjust volume and levels
- Automatically tag audio
- Apply Enhance Speech
- Audio editing with Essential Sound panel
- Improve dialogue clarity
- Repair dialogue
- Create a Reverb effect
- Automatically duck audio
- Create audio presets
- Adjust gain in audio
- Adjust track volume
- Auto-match audio loudness
- Monitor volume levels
- Use Dynamic Audio Waveforms
- Enhance Speech technical requirements
- Live waveform editing
- Apply audio effects
- Apply audio transitions
- Use Adobe Stock audio
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Basic audio editing
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Correct color
- Color correction fundamentals
- Add color effects
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Set up Color Management
- Color Management overview
- How Color Management works
- Color Management and Lumetri Color
- Color Management options
- Manage source media colors in the Program Monitor
- Tone mapping in Premiere Pro
- Configure sequence Color Management
- Configure clips for Color Management using Clip Modify
- Customize color presets for new or existing sequences
- Configure sequence’s output color space
- Premiere Pro and After Effects Color Management compatibility
- Disable Color Management
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Render and export
- Render sequences for playback
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Export files
- Export video
- Export a still frame
- Export a still image
- Export transcripts
- Export caption tracks
- Export selected captions
- Export text from Motion Graphics
- Best practices for exporting video for social media and phones
- Export videos for social media channels
- Export a project as an EDL file
- Export a project as a Final Cut Pro XML file
- Export videos with Content Credentials
- Stream video
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Collaborate with others
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Collaborate using Team Projects
- About Team Projects
- When to use Team Projects and when to use Productions
- Collaboration using Team Projects
- Create Team Projects
- Create linked Team Projects
- Convert Premiere Pro projects to Team Projects
- Add media
- Manage media
- Connect to Team Projects service
- Invite collaborators to existing Team Projects
- Accept an invitation to collaborate
- View online collaborators
- Remove collaborators from Team Projects
- Search and filter Team Projects
- Archive Team Projects
- Delete archived Team Projects
- Restore archived Team Projects
- Publish an edited sequence with changes
- Visual cues during collaboration
- Offline editing and cloud sync status
- View versions of a Team Project
- Create a new Team Project from a version
- Specify Auto Save cache location
- Sequence Locking
- Sequence Locking for offline editing
- View auto saves
- Share for review using Frame.io
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Collaborate using Team Projects
- Use Premiere Pro with other apps
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Troubleshooting
- Limitations and known issues
- Media issues
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Crash issues
- Premiere Pro is crashing
- Fix outdated Windows Libraries
- Premiere Pro freezes on the splash screen
- Recover projects after a crash
- No splash screen appears on app launch
- Try Adobe Creative Cloud Diagnostics
- Adobe Premiere Pro hangs on launch on macOS
- Premiere Pro crashes when you open a specific project
- Preferences and settings issues
- Export issues
- Audio issues
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Playback issues
- Timeline doesn’t show video preview
- Not able to optimize playback performance
- Hardware setup not optimal for playback performance
- Audio playback keep getting stuck
- Optimize playback performance for H.264 and H.265 media
- Troubleshoot sequence and file-interpretation settings
- Choppy playback and poor performance issue
- Slow rendering and playback
