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Unable to migrate settings after updating Premiere Pro

Are you unable to import your preferences and settings after upgrading Premiere Pro? We’re here to help! Try these troubleshooting steps.

Issue

Unable to migrate settings, presets, workspaces, or keyboard shortcuts when upgrading from an older version of Premiere Pro to a new one (even if you enable the option to import them).

Why is it happening?

Migration can fail if a previous pre-release installed version has created a preferences or settings folder. While the migration workflow is supposed to copy the old preferences and settings to the new release structure, but if those files already exist, the migration process does not overwrite them.

Resolution

  1. Move the preferences folder to a different location on your machine to back up your settings.

    Note:

    The preferences folder is located here by default:

    • Windows: C:\Users\<username>\Documents\Adobe\Premiere Pro\<version>\Profile-<profilename>
    • macOS: /Users/<username>/Documents/Adobe/Premiere Pro/<version>/Profile-<profilename>
  2. Uninstall Premiere Pro.

  3. Delete the migration folder located here:

    • Windows: users\<username>\AppData\Local\Adobe\OOBE\com.adobe.accc.apps\CCPrefMigration
    • macOS: ~/Library/Application Support/Adobe/OOBE/com.adobe.accc.apps/CCPRefMigration
  4. From the Creative Cloud desktop application, select Update and check the Import settings checkbox.

When Premiere Pro is installed again, the settings, presets, workspaces and keyboard presets will be copied from the previous to the latest releases.

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