Troubleshooting & help

Download & install

You can download any Creative Cloud application from the Creative Cloud apps catalog. You need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Creative Cloud apps on up to two computers. If you want to install a Creative Cloud app on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Cloud services

The Creative Cloud desktop application is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Learn how to download apps, share files, find images, and more.

Your Creative Cloud account comes with online storage, letting you access your files on any device or computer. View this tutorial to learn how to store and share content. To see how much storage you have, see Browse, sync, and manage assets.

Creative Cloud Libraries allow you to access, organize, and share creative assets. Learn how in this brief tutorial, Manage assets with Creative Cloud Libraries. For more details, see Creative Cloud Libraries.

Learn how to Add fonts from the Adobe Fonts service so that they are available in all your Creative Cloud apps.

Creative Cloud members (except Photography plan customers) can download up to 500 free assets each month. You can choose from a selection of royalty-free vector graphics, icons, patterns, UI kits, and more. For more information, see Creative Cloud Market.

Adobe Asset Link streamlines collaboration between creatives and marketers in the content creation process. It connects Adobe Experience Manager Assets (AEM Assets) with Creative Cloud desktop apps InDesign, Photoshop, and Illustrator. The Adobe Asset Link panel allows creatives to access and modify content stored in AEM Assets without leaving the creative apps they are most familiar with. For more information, see Adobe Asset Link.

Education, team, and enterprise

Go to Redeem your Creative Cloud Membership and follow the instructions to sign in to (or create) your Adobe account and redeem your purchase. For more information, see Serial numbers, redemption codes, and product codes | Student and Teacher editions.

Try some of these quick tutorials, created just for students, to jumpstart your learning.

See the Enterprise Learn & Support page for documentation, tools, updates, support, and more.

See Creative Cloud for teams (end users) to learn how to download and install your first app, use the Creative Cloud desktop app, and more. For help administering Creative Cloud for teams, see Creative Cloud for teams (admins).

Common issues

Use the Limited Access Repair tool if you get the error message, "You may have limited access to Adobe apps or services."

With the June 2016 release, Creative Cloud applications now use Visual C++ 2015 runtimes from Microsoft. This change may require you to install updates to your Windows operating system.

You need to sign in to your account periodically for licensing validation—every 30 days for monthly members and every 99 days for annual members. Sign-in is also required when you download or update Creative Cloud apps. For more information, see Activate and deactivate Adobe Creative Cloud apps.

If your app shows a spinning wheel or a blank white screen, try the solutions in this article to resolve the issue.

If you uninstall the Creative Cloud Desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. Try the solution in this article to resolve the issue.