Creative Cloud Enterprise customers can remove old and apply new serialized licensing to end user machines without reinstalling the software.  The steps below will discuss how to apply new serialized licensing and verify its application. 

"Your license is expiring..." customers can apply a new serialized licensing using the information below or to review your options, see https://helpx.adobe.com/content/help/en/creative-cloud/kb/error--your-license-is-expiring--occurs-in-the-creative-cloud-de.html.

Important:  Please contact your Account Representative or Adobe Support if you are unaware of the changes coming to serialized licensing.

Apply serialized license  

Use the Creative Cloud Packager to generate new license files and apply those to your existing user base.  The AdobeSerialization and RemoveVolumeSerial application provided must be run with administrative rights.  System management tools can be utilized to deploy these files.  No command line arguments are required.  These tools are designed to run silently in the background. 

Important:  Before applying licensing, exit all Adobe applications.  They utilitize the licensing files and will damage your licensing if running during this process.

  1. Create the new license files.

    Using a valid Creative Cloud ENT serial number create a new set of license files in the the Creative Cloud Packager. 

    Important: Use one of the following serial numbers:

    • If issued, the one year expiring serial number you were provided by your Account Representative.
    • The Adobe Licensing website contains the most updated Creative Cloud ENT serial numbers.  Contact Adobe Support for assistance locating the correct serial number.
    1. For steps to Create License Files with the Creative Cloud Packager, see https://helpx.adobe.com/enterprise/package/help/create-license-file.html.
  2. If installed, remove the Creative Cloud Desktop application.

    The Creative Cloud Desktop application is not recommended on serialized machines.  Any users that login with a named user license will disrupt serialized licensing.   

    1. Administrative users can run a utility to uninstall the Creative Cloud Desktop application.  IT Administrators can silently run a command against machines to remove the application using system management software such as SCCM or Casper.  Both instructions are covered in the following
      documentation, see https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.
  3. Remove existing serialization from end user machines.

    The removal and adding of serialization can be combined with a script or task sequence.  Removing your existing expiring serial number will prevent future installations utilizing the incorrect licensing.   This step will remove all Creative Cloud ENT licenses from the machine.  Although a serial number was used to generate the files, it is not used to remove serialization.

    1. Using the licensing files created previously, run the RemoveVolumeSerial application with administrator rights on the machine or silently with system management application such as SCCM or Casper. 
      Note:  No other command line parameters are necessary.  The application is designed to run silently.  Most users will not even see the command window.
  4. Apply the new serialized licensing.

    The removal and adding of serialization can be combined with a script or task sequence.  Applying the license files will place the new serial number on the machine and set it as the active license. 

    1. Using the licensing files created previously, run the AdobeSerialization application with administrator rights on the machine or silently with system management application such as SCCM or Casper.
      Note:
      Additional command line parameters are not necessary.  The application is designed to run silently.  Most users will not even see the command window. The success or failure is recorded in the oobelib.log.  For more information see the section Verify Serialized License.  

Verify serialized license

There are two methods to verify your licensing has been applied.  The licensing tool logs success and failure in the oobelib.log file.  Furthermore, during installation and launch the products will write an ISO file that contains the type of licensing.

Reading licensing tool log files

The RemoveVolumeSerial and AdobeSerialization application write success/failure in the oobelib.log file.  If run from a user account, it will appear in the user temporary folder.  System management tools typically run in System or Root access.  These will place the log in the system log location. 

  • User Log Location
    • Windows
      \Users\<username>\AppData\Local\Temp
    • Mac
      /Users/<username>/Librarly/Logs
  • System and Root Log Locations
    • Windows
      \Windows\Temp
    • Mac
      /tmp
  1. For information on reading the log, see https://helpx.adobe.com/enterprise/package/help/provisioning-toolkit-enterprise.html#Logging.
    Note: Return code 0 indicates success.

Reading product software tagging (ISO) files

During installation and launch of the Creative Cloud products a software ISO tag is written to the operating system.  These can also be used to determine the actual license being used by the product.  You can utilize management systems to scan for the Return codes or software tags to verify the licensing status.

ISO tags are stored in the following locations

  • Windows
    %PROGRAMDATA%\regid.1986-12.com.adobe
  • Mac
    /Library/Application Support/regid.1986-12.com.adobe

Important information for license verification

  • These files are typically generated on installation and product launch.  Running the license files does not generate these files.
  • The Creative Cloud Enterprise file resembles regid.1986-12.com.adobe_V7{}CreativeCloudEnt-1.0-{Win|Mac}-GM-MUL.
  • The license being applied to the machine is encoded and near the bottom of the ISO file in a field called <swid:serial_number>. 
  • The encoded version is utilized by all machines.

To decode the serial number

Self Service

  1. Use the Create License File mentioned option above to generate license files using your serial number. 
  2. Apply your new serial number to a machine. 
  3. Open the OOBELib.log file and scroll to the bottom.  Your encoded serial number appears after LEIDLocForType2A entry written for SN.

Adobe Support

  1. Open a support case through your One Console and include the encoded serial number. 
  2. Adobe Support representatives can provide you with the last four digits of the decoded serial number. 
  3. You will then need to match that to the serial number on the Adobe Licensing Website.
swid:serial_number>909606447913687855252363</swid:serial_number>

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