Welcome to Adobe® Creative Suite® Premiere Pro. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Premiere Pro documentation.
For updates to system requirements and more detailed information about video hardware compatibility, visit www.adobe.com/go/premiere_systemreqs
For CS Live system requirements, visit www.adobe.com/go/cslive_requirements
Before you begin, close all applications, including your web browser. Make sure you have administrative privileges or can validate as an administrator.
If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. If it cannot find it, it will ask you to input the serial number of the product being upgraded. You can also install the software in trial, then input your new and previous serial numbers in the serialization screen shown during launch.
1. Insert the Adobe Creative Suite Application DVD 1 into your DVD drive.
2. Double-click Setup.exe (Windows) or Install.app (Mac OS) to begin the installation
Note: Depending on your Autoplay settings in Windows, the Set-up.exe file may launch automatically.
3. Follow the onscreen instructions to complete the installation.
4. When prompted to enter a serial number, enter your Adobe Premiere Pro CS 5.5 serial number and complete the installation.
5. If you are installing CS 5.5 Subscription Edition software, you will need to be connected to the Internet. The installer will prompt you if it detects that you are offline. An Adobe ID is required to purchase a subscription. If for some reason, you cannot connect to the Internet, you can install the trial version of the software and input your subscription serial number and Adobe ID during installation. For more information about your subscription software, go to www.adobe.com/go/subscription_learnmore
Note: You may be asked to close conflicting processes in order to complete the installation.
For additional CS5.5 installation help, go to www.adobe.com/go/cs5install/
For more detailed information about troubleshooting your installation, go to www.adobe.com/go/support_loganalyzer.
Note: In order to install additional components or reinstall your software after your original installation, you will need access to the original installer (DVD or the download from the web). Repair is not an available option.
Before you uninstall, close all applications currently running on your system—including other Adobe applications, Microsoft Office applications, and browser windows.
Do one of the following:
Note: If you want to install the product on a different computer, you must first deactivate the software on your computer. To deactivate, choose Help > Deactivate.
Creative Suite 5.5 trials are "try and buy," meaning you can evaluate individual products or editions of Creative Suite 5.5 and then convert the installed trial to a full version by purchasing the product and entering the serial number at any time during or after the trial period.
To convert your trial, enter the serial number from your purchase into the product screen that counts down the remaining days in the trial. You can enter a serial number to convert the trial at any time during the 30-day trial period or after the trial ends. If you purchased CS 5.5 Subscription Edition, you will need to be connected to the Internet and will be required to enter an Adobe ID when prompted.
Adobe Premiere Pro CS5.5 and Adobe After Effects CS5.5 require a 64-bit edition of Windows Vista or Windows 7.
Creating or entering an Adobe ID registers your software and sets up access to Adobe CS Live online services. In order to take advantage of your complimentary access to CS Live online services, and get up-to-date product information, training, newsletters, and invitations to Adobe events and seminars, you must register your product.
To learn more about CS Live online services, visit www.adobe.com/go/cslive_ps.
All font related documentation is online. Visit http://www.adobe.com/type/browser/landing/creativesuite/creativesuite5.html to find our OpenType User Guide, OpenType ReadMe, links to font specific readmes, listings of fonts installed by the different CS5.5 products, and listings of fonts included on DVD for each of the CS5.5 products.
The Creative Suite 5.5 installer installs fonts into a default system font directory. If the installer finds older versions of these fonts in the default system font directory, it will uninstall the older versions, and save them to a new directory. The default system font directory is:
Apple Macintosh: <System Disk>/Library/Fonts
Windows: <System Disk>:\Windows\Fonts
The older fonts will be saved in the new directory:
Apple Macintosh: <System Disk>/Library/Application Support/Adobe/SavedFonts/current
Windows: <System Disk>:\Program Files\Common Files\Adobe\SavedFonts\current
This new directory will also contain a file named "Read Me.html" which lists the saved fonts, and the version numbers of the new and old font files.
You can re-install the older fonts by deleting the new font files from the default system font directory, and moving the old files back into that directory.
Please refer to Adobe Support for late-breaking information and known issues for all Creative Suite 5.5 applications.
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit Adobe.com for your region or country and click on Contact.
Support Plan Options and Technical Resources
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click on the drop down menu under the question “Need a different country or region?”, choose a different country or region, then click GO. Alternatively, you can click on Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe’s support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We are continually making additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
If you are having any issues with installing or uninstalling any of your Creative Suite 5.5 applications, please try rebooting your system prior to contacting Support. For additional CS5 installation help, go to www.adobe.com/go/cs5install/.
For complete Help plus community-based instruction, inspiration and support, go to www.adobe.com/go/learn_PremierePro_support_en.
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