Code
Last updated on
Aug 3, 2026
Find error codes, product identifiers, and locale codes for Adobe Provisioning Toolkit Enterprise Edition (APTEE) operations.
When troubleshooting serialization failures, interpreting command output, or building automation scripts with the Adobe provisioning toolkit, consult these reference codes to identify products, specify locales, or diagnose errors.
Error codes
The toolkit returns these codes when serialization, activation, or unserialization operations fail:
|
|
Meaning |
|
1 |
Arguments passed in command line are invalid |
|
8 |
Unable to resolve AMT config path |
|
9 |
Upgrade serial not supported |
|
14 |
Unknown error |
|
19 |
The prov.xml is missing |
|
20 |
Loading of permanent activation grace failed due to malformed xml, corrupt or missing Enigma data, or some other error |
|
21 |
Unable to update PCF/SLCache |
|
22 |
Unable to open a PCF/SLCache session |
|
23 |
The prov.xml file contains invalid empty tag values |
|
24 |
Enigma data has serial number of a language different from the language of the installed product |
|
25 |
If no product is installed on the target machine or enigma data of serial number could not be decoded |
|
26 |
PCF file not found |
|
27 |
Unable to edit the prov.xml file |
|
28 |
Invalid prov.xml file specified |
|
29 |
No matching license found |
|
30 |
Action not initiated by an admin user |
|
31 |
Invalid locale specified |
|
32 |
Invalid SLConfig path |
|
33 |
Failed to find LEID for serial |
|
37 |
Failed to unarchive this machine |
|
38 |
Failed to make activation call because machine is offline |
Note
The toolkit writes detailed progress and error information to the licensing log at %temp% (Windows) or ~/Library/Logs (macOS) in the oobelib.log file.
Product identification
Each Adobe product installed from a deployment package is identified by a Licensing Identifier (LEID), which is used in toolkit commands to specify the product to serialize, unserialize, or query. The complete list of Creative Cloud product LEIDs is available in the Creative Cloud licensing identifiers reference.
Locale codes
Specify these locale codes with the unserialize command to remove serialization for a specific language version of a product:
|
Code |
Locale |
|
da_DK |
Danish |
|
de_DE |
German |
|
en_GB |
English, International |
|
en_US |
English, U.S. |
|
es_LA |
Spanish, Latin America |
|
es_MX |
Spanish, Mexican |
|
es_NA |
Spanish, North America |
|
fi_FI |
Finnish |
|
fr_CA |
French, Canada |
|
fr_FR |
French, France |
|
hr_HR |
Croatian |
|
hu_HU |
Hungarian |
|
it_IT |
Italian |
|
ja_JP |
Japanese |
|
ko_KR |
Korean |
|
nb_NO |
Norwegian |
|
nl_NL |
Dutch |
|
pl_PL |
Polish |
|
pt_BR |
Portuguese, Brazilian |
|
ro_RO |
Romanian |
|
ru_RU |
Russian |
|
sk_SK |
Slovak |
|
sl_SI |
Slovenian |
|
sv_SE |
Swedish |
|
tr_TR |
Turkish |
|
uk_UA |
Ukrainian |
|
zh_CN |
Chinese, Simplified |
|
zh_TW |
Chinese, Traditional |
