Shared Device Licensing identity FAQ

The shared device licenses on a machine are automatically deactivated if no user has signed into Creative Cloud on that machine for 30 consecutive days.

Higher educational institutions can use any of the identity types as they prefer. However, Federated and Enterprise IDs are the recommended identity types for institutions. 

Yes. Students can have one of the supported ID types. K-12 users must sign in with Enterprise or Federated IDs. Look for information on the Adobe supported identity types.

Students can sign in and out of unlimited lab machines. The Shared Device Licensing machines don't have an activation limit. However, if an account is used to sign in to multiple machines at the same time, a security mechanism triggers, asking to set up multi-factor authentication. So, it is important that all users have their own account, and one account isn't shared with multiple users.

Shared Device Licensing only works on lab machines, so users cannot use shared device licenses outside the institution's lab. Users can use their Adobe IDs or Federated IDs for their home devices and lab devices.

The machine must be online for the user to sign in and to use Creative Cloud services. Users only must sign in once per session. They will receive a warning message after 11 hours of usage but can remain offline for another hour. This means users can remain offline for up to 12 hours in a single session.

No, it isn't possible. Email addresses don't activate a machine. A device is registered and activated at the time of the Shared Device Licensing package installation.

You can use the same account on multiple devices. However, if an account is used to sign in to multiple machines at the same time, a security alert triggers for that account, asking to set up multi-factor authentication.

They can either create their own free Adobe IDs from the sign-in page. Or, the school can assign them a free Creative Cloud Shared Device Access entitlement from the Admin Console. When the product is assigned, students receive a welcome email and can sign in to Creative Cloud.

Currently, Adobe's SSO setup doesn't support passthrough authentication. Even if you have set up Federated identity, students must sign in to the machine and then re-enter their credentials when signing in to Creative Cloud.

Yes. You can set access policies to allow only Federated ID sign-in. Read more about the access policies.

Your IT department determines if the users are allowed to do so on the lab machines by setting the appropriate user access policy.

If the user access policy is set to Open Access, the users can use any Adobe ID to sign in. If they have more than one account, each account's storage is unique.

Just one sign-in to Creative Cloud unlocks access to all applications.

The user must shut down the machine or log out of the OS.

For Federated IDs, access to mobile apps on shared devices is limited to Adobe Express Premium applications, only if the user has been provided with an Adobe Express Premium entitlement. If they are given a complete Creative Cloud license through the console, they will have access to all Creative Cloud Mobile Apps.