Learn about the status of known issues that admins and users may encounter when working with shared device licenses.
Named licensed users entitled to Creative Cloud and who have a full paid user experience on every machine, including Shared Device License machines, don't encounter this issue.
Lightroom does not launch for Adobe Express for Education users
| App version | |
| Impacted device types | |
| Last updated | June 17, 2025 |
Summary
Lightroom does not launch when a user with Adobe Express for Education (Adobe Express for K-12, Primary and Secondary, or Adobe Express for Higher Education) signs in to a machine with a shared device license installed.
Next steps
Use Lightroom Classic instead, since that application launches successfully.
Adobe Express users can access only the XD starter plan
| App version | |
| Impacted device types | |
| Last updated | June 17, 2025 |
Summary
Adobe Express users with Enterprise or Federated IDs can use only the XD starter plan, not the full paid plan.
Next steps
Our team is working to address this issue.
