Get answers to frequently asked questions about trials and special offers for ETLA customers.
Eligibility
Enterprise trial offers appear automatically in the Admin Console for eligible customers. There isn’t a direct way for admins to request a specific trial offer. However, they can contact their Adobe Account Manager to check eligibility and explore available trial options. Learn how to view your account manager’s contact details.
No, trial offers can’t be customized. All customers who receive access to a trial offer get the same version with the same terms and features.
Customers can sign up for the Creative Cloud for teams free trial directly through adobe.com. Learn more about how to start a Creative Cloud for teams free trial.
Usability
When an admin selects Remind me later on the trial offer banner, the banner will reappear the next time they sign in to the Admin Console. If the admin dismisses the banner without selecting this option, it stays hidden for the current session but may reappear in a new session or browser window.
The 60-day trial starts when it’s activated. Since it was activated on June 1, it will run until July 31.
When a trial is successfully activated, a green banner confirms: “Your trial is activated.” This means the trial is live and ready for users.
Activation can fail in a few cases:
Order placement fails – If the system can’t add the trial to a new ETLA contract, a red banner appears:
“A system error occurred while processing. Try again later.”
Admins can retry activation to attempt the order placement again.Terms acceptance fails – If acceptance of terms doesn’t complete, the same red banner appears. Retry activation to complete this step.
Auto-assignment rule creation fails – If auto-assignment is enabled and the rule creation fails, a red banner appears:
“Automatic assignment rule was not created for your trial. Add rule manually here.”
Admins can manually create the rule to make the trial available to all users.
Admins with an existing enterprise trial can continue to access and manage it as before. These trials will eventually expire and be removed from the org. Any new trials activated will be available through the updated workflow.
The number of licenses varies by trial offer. Before starting a trial, check the Trial Details dialog for license quantity. After activation, available licenses can be viewed on the Products page in the Adobe Admin Console.
No, trials cannot be paused or stopped once activated. If a trial was activated by mistake or needs to end early, remove all users from the trial licenses and let the trial expire naturally. The trial offer will be automatically removed after its expiration period. If immediate removal is needed, admins can request it by submitting a support case from the Support page in the Adobe Admin Console.
A customer can receive access to the same trial multiple times, but the total duration cannot exceed 365 days, in line with legal and compliance regulations.
Admins receive banner notifications in the Admin Console starting 30 days before a trial’s expiration. Additional notifications appear when the trial expires and continue throughout the remaining auto-expiration phases.
Trial offers go through several auto-expiration phases:
Trial Expiration: The trial end date.
Grace Period: Begins on the trial end date and lasts 7 days. Users still have access during this time.
Post-Grace Period: Begins after the Grace Period and lasts 30 days. Users no longer have access to the trial.
Trial Inactive: At the end of the Post-Grace Period, trial licenses are deprovisioned, the offer is removed from the Products tab, and the ETLA contract with the trial offer is moved to Inactive Contracts in the Account tab.
End-user access
End users in an organization with an activated trial can access and activate the trial in the following ways:
Notification email: If the admin has enabled auto-assignment and email notifications, all users receive an email alerting them to the trial. Selecting Get Started in the email activates the trial, and the license is automatically provisioned if auto-assignment is enabled.
Adobe surfaces with Request Access: Users may see an option to request access on Adobe surfaces such as Adobe Home, the Creative Cloud desktop app, or in-app, like Adobe Express or Acrobat. If auto-assignment is enabled, the license may be automatically assigned. Otherwise, the request is sent to the admin for approval.
Provisioned by admin: Users can receive trial access directly when an admin provisions a trial license to their account through the Admin Console.
Admins can assign a trial license directly to a user or user group through the Admin Console using their preferred user management method.
Yes, end users access a trial license through the business profile to which the license has been assigned, just like any other Adobe product.
Users receive in-app notifications about the upcoming loss of license access starting 7 days before the end of the Grace Period. Learn more about the contract expiration stages.
A user can lose access to a trial license either when the trial expires or if an admin removes the license from their account:
Trial expired: The admin can work with their Adobe Account Manager to request an extension of license access for end users.
Deprovisioned before expiration: The admin can reassign the license, or the user can request access again if the Request Access option is enabled.
When moving from a trial plan to a paid plan, users retain access to all stored assets in their home and shared storage repositories as long as they continue to have access to the product license.
