Resolve trial and license expired errors

Last updated on Aug 18, 2025

Getting a Try or Buy prompt despite having an active Adobe subscription? Here’s how to resolve license or trial errors quickly.

Note

If you see trial prompts like:

"xx days left in your Creative Cloud for teams trial."
"Your Creative Cloud for teams trial has ended."

Learn how admins can get their teams started with access to Creative Cloud applications. If you’re not an admin, contact your admin for assistance.

Troubleshooting steps for teams and enterprise users

Try the following steps in order until the issue is fixed.

Step 1: Sign out and sign back in

Launch the Creative Cloud desktop app, select the profile icon in the upper-right corner, and then select Sign Out.

Sign back in with the account or profile associated with your subscription.

Step 2: Sign in with the correct profile

If your email address is linked to multiple Adobe plans—for example, a personal plan and a business plan—you might be signed in to the wrong one.

Sign out of the Creative Cloud desktop app.

Choose a profile to sign in.

Note

If the profile chooser doesn’t appear, even though you have multiple plans, turn off the Select my profile automatically option. Go to account.adobe.com > Account and Security > Sign-in and Security > turn off Select my profile automatically.

Step 3: Launch from the Creative Cloud desktop app

Exit any open Adobe apps showing the error. From the File menu, select Exit.

Open the Creative Cloud desktop app and launch the application from there.

Step 4: Check your license assignment

If you use Adobe products through your company, school, or team, ask your admin to confirm you have an active named-user license.
If you’re an admin, sign in to the Adobe Admin Console > Users. Check and assign licenses as needed.

Step 5: Perform advanced troubleshooting

If the error persists, your system may be blocked from connecting to Adobe licensing servers.

Note

If you don't have administrator privileges on your computer, contact your IT Administrator, internal help desk, or technical support team.

a. Check network/firewall settings

Allow all required Adobe endpoints. For a detailed list of network endpoints that you must allow, see Adobe Creative Cloud Network Endpoints.

b. Clean hosts file

Remove any Adobe-related entries that may block license validation (requires admin rights).

c. Refresh saved credentials

For Windows, open Services Manager (press the Start key and type Services). In the list of Services, right-select Credential Manager and Restart.
For macOS, lock and unlock Keychain access. In the Terminal dialog box, enter the following commands:
- Lock: security lock-keychain
- Unlock: security unlock-keychain