In the Admin Console, navigate to Users > Directory Users.
The list of all directories created in this organization are displayed.
Last updated on
Jul 7, 2025
Use the Directory Users list to permanently delete or remove users from the Adobe Admin Console.
When you set up user identity on the Admin Console (for Enterprise ID or Federated ID), you must create directories. Then, link your domains to these directories. When you add Enterprise ID or Federated ID users to the Admin Console, they are also marked as directory users.
You can see these users in the Directory Users list, grouped by their directories. This implies that if your multiple domains are linked to a single directory, users with email addresses across all domains are listed in that directory.
View directory users
To view the directory users in your organization:
To view the users in a directory, select the directory name. Users with different email domains may appear in the same directory because different domains are linked to it.
Note
If a directory has more than 5000 users, the user list isn't displayed. Use the search field to find a user, or select View Users List to view the complete list.
Azure Sync and Google Sync: To avoid accidental data loss, users are only disabled when removed from the sync scope in the IdP portal. To permanently remove users managed by Google Sync or Azure Sync, you must enable editing.
To remove users from the Admin Console directory, go to Sync, then Enable editing, and manually remove them.
Note
Enabling editing carries risks and isn't recommended. If you enable editing manually, your changes are overwritten during the next sync if there is a mismatch between the Admin Console and your active directory.
If you remove users (individually or in bulk) from the Admin Console, they are removed from the User list but retained in the Directory Users list. Use the following procedure to permanently remove deleted users:
Caution
If you permanently delete a user, the user is deleted along with all the Creative Cloud assets belonging to that user. The user and the assets then can’t be recovered.
In the Admin Console, navigate to Users > Directory Users.
From the list of directories, go to the Business ID directory.
From the list of users that displays, select the users by selecting the checkbox to the left of their names.
Select Remove Users.
In the Remove Users dialog, select Remove Users.
The users are permanently removed from the Admin Console.
Since Enterprise ID or Federated ID users are linked to a Business ID user type, you must delete the user first from the domain-specific directory and then from the Business ID directory.
Delete user from domain-specific directory
In the Admin Console, navigate to Users > Directory Users.
From the list of directories, go to the domain-specific directory.
From the list of users that displays, select the users by selecting the checkbox to the left of their names.
Select Remove Users.
In the Remove Users dialog, select Remove Users.
Delete user from Business ID directory
The users are permanently removed from the Admin Console.
If you have many users in your directory users list, use the bulk CSV removal to avoid selecting users manually:
Caution
If you permanently delete users, the user is removed along with all the Creative Cloud assets belonging to that user. The user and the assets then can’t be recovered.
In the Admin Console, navigate to Users > Directory Users > select your target directory.
Select the More Options icon, then select Remove users by CSV.
Download the Current users template using Download CSV template.
Add the details of users to delete permanently to the CSV, then, upload the CSV file in the same window.
Review the warning messages on your screen. To continue, select Remove Users to confirm and continue.
The users listed in the CSV file are permanently removed from the Admin Console.
If you inadvertently remove users (individually or in bulk) from the Admin Console, go to the Directory Users list and restore them. However, you cannot recover users who have been removed from the Directory Users section.
In the Admin Console, navigate to Users > Directory Users.
From the list of directories, select the directory that the deleted users belong to.
Click Export Users.
The list of users in this directory is exported to a CSV file and downloaded to your computer.
If required, modify the list to only include user data for the users that you inadvertently removed.
Go to Users > Users and import these users back into the Admin Console.
See how to add multiple users.
