Select Products in the Adobe Admin Console.
Last updated on
Aug 3, 2026
Verify user access to assigned products and resolve provisioning issues in the Admin Console.
License provisioning provides users access to their assigned products. Users may lose access due to expired licenses, insufficient license quantities, late payments, or pending contract acceptance.
Admins can check the provisioning status for users they manage. If the status shows No access after product assignment, follow the troubleshooting steps to identify and resolve the underlying issue.
Before you begin
You need:
- System Admin, Product Admin, or Product Profile Admin role
- Access to Adobe Admin Console at adminconsole.adobe.com
- Products already assigned to users through product profiles
Check provisioning status for assigned products
Select the product you want to check from the products list.
Select the Users tab to view all users assigned to this product.
Review the License provisioning column to check each user's access status.
|
Status |
Description |
|---|---|
|
Completed |
Provisioning is complete, and the user should have access. If the user reports access issues, check your product-specific admin tools for additional configuration requirements. |
|
No access |
The license is not provisioned, and the user cannot access the product. Review the troubleshooting table below to identify the cause. |
Resolve No access provisioning status
If the License provisioning status shows No access, identify the cause and take the appropriate action:
|
Possible reason |
Applies to |
Next steps |
|---|---|---|
|
The product license has expired |
Adobe Value Incentive Plan (VIP), Teams Plan |
Check your plan status in Account, then add products and licenses as needed. |
|
Trial has ended |
Product trials |
Check your plan status in Account, then add products and licenses as needed. |
|
There are not enough product licenses available |
Adobe Value Incentive Plan (VIP), Teams Plan |
Check the Products page in the Admin Console to see how many licenses are available and how many are in use. |
|
Overuse has been blocked |
Organizations added to a Global Admin Console |
Check if your organization is part of a Global Admin Console. Learn more about overuse and how to allocate more licenses using the Global Admin Console. |
|
Late payment |
Adobe Value Incentive Plan (VIP), Teams Plan |
Navigate to Account > Billing History in the Adobe Admin Console to check your payment status for teams plans. Learn more. For VIP, contact your reseller to satisfy your purchase order. |
|
Terms and Conditions pending acceptance |
Adobe Value Incentive Plan (VIP) |
Ensure that a system administrator from your organization has accepted the latest contract terms. |
|
Transaction still in progress |
Newly purchased or assigned licenses |
Wait and check the status again. Provisioning may take several minutes to complete after purchase or assignment. |
|
Incompatible identity type |
Enterprise products |
Change the user's ID type from Adobe ID to either Enterprise ID or Federated ID so the user can access an enterprise product. |
After resolving the underlying issue, return to the Products page and verify that the License provisioning status has changed to Completed. If the status does not update within 24 hours after resolving the issue, contact Adobe support.
Export product list
As a product admin, you can export a list of purchased and assigned products. Your procurement department can use this list for billing and accounting purposes.
Select Products in the Adobe Admin Console.
Select Export to CSV in the upper-right corner of the page.
Choose a folder location and select OK.
The CSV file that you download contains the list of products in your organization:
- Product Profile nickname
- Product name
- License quota assigned to the profile (See Define and manage quotas.)
- Number of assigned licenses
- Profile administrators (optional)
