As an Adobe enterprise in VIP customer, your licenses for each product are up for renewal every year. Learn about renewal compliance.
Renewal Window
As an Adobe enterprise in VIP customer, your licenses for each product are up for renewal every year. Adobe provides a renewal window before and after your anniversary date, allowing you to renew your product licenses at any time within that window. When your renewal window opens, the following message appears at the top of the Overview and Products tabs in the Admin Console, prompting you to renew your licenses.
"Your anniversary date is <anniversary date and time>. Contact your account manager at <reseller> to renew your subscription or make other changes."
Throughout the renewal window, the Admin Console displays messages based on whether you have renewed your licenses or have renewed them partially.
After Renewal window closes
Any licenses that are not renewed during the renewal window expire. In this scenario, you must contact your reseller to purchase a new subscription. If you place the renewal order at any time within your renewal window, you receive an order confirmation email.
License renewal status: Summary numbers
Anytime in the renewal window, you can view the status of your licenses in the Products tab of the Admin Console. The status displayed depends on the purchases you have made and the point in your renewal window when you view it.
Total licenses:
The number of licenses that you have purchased.
Used licenses:
The number of licenses currently in use for a specific product.
Need renewal:
Shown only during your renewal window, this number indicates the number of assigned licenses that haven't yet been renewed. If these licenses are not renewed in the renewal window, the users using these licenses lose access. This number is not shown during renewal window if you renew all or more licenses than you are currently using.
Need Payment:
The number of licenses for which you placed a purchase request by using the Add Licenses or Add Products workflow in the Overview tab, and for which payment is pending. This status appears anytime you have unpaid licenses that you added during your term.
No Access:
If you have a shortfall of licenses for which you have not made the payment in the renewal window, the excess users lose access to the products to which they were assigned.
The following sections in this document explain the different scenarios depending on how you manage your licenses during your renewal window, and the steps to renew or manage your licenses if you renew only partially.
Scenario 1: Complete renewal
If you renew all or more licenses than you are currently using, the following message appears at the top of the Overview and Products tabs, and the summary numbers reflect your new license count.
"Thanks for renewing your subscription. You can add additional licenses by placing an order with your account manager at <reseller>."
Scenario 2: Partial renewal
Status before anniversary date
If you renew some of your licenses and your anniversary date has not yet passed, the following message appears at the top of the Overview and Products tabs:
"Your renewal only covers a partial number of your current licenses. Place an order with your account manager at <reseller> before <anniversary date and time> to renew remaining licenses or make other changes."
Status after anniversary date
If you renewed some of your licenses and your anniversary date has passed, the following message appears at the top of the Overview and Products tabs in the Admin Console:
"Your renewal only covers a partial number of your current licenses. Place additional renewal orders with your account manager <reseller> by <anniversary date and time> to avoid service interruption."
The Product page for the product you have partially renewed also shows the license renewal status. In this case, you see the shortfall represented by Need Renewal status.
After the anniversary date has passed, if the number of licenses consumed exceeds the number of licenses available, the excess licenses must be renewed. You can choose to take one of the following actions after partially renewing your licenses:
- Place an order for the remaining licenses.
- Unassign users from that product to accommodate the shortfall of licenses.
If you don't take either of these steps before the end of the grace period mentioned in the notification in the Admin Console, the excess licenses are automatically unassigned. The users who are unassigned from the product are the users who have been most recently assigned to this product. To view the list of users that will be unassigned, select Need Renewal in the upper left corner of the All Users tab.
Unassign users from the products
You can unassign users from a product in the Users tab for that product. See how to remove users and user groups from a product. If you unassign a user who isn't on the Users Need Renewal list, the first user on that list is removed. This continues as you keep unassigning users from this product. After you have managed the license shortfall, the assigned licenses must match the available licenses.
The Need Renewal indicator no longer appears, as you have no license shortfall.
If there are users on the Users Need Renewal list that you want to unassign, you do not need to take any action. These users are automatically removed when the grace period is over.
Scenario 3: Did not renew
If you do not renew any licenses for a product anytime during your renewal window, you see the following message after your renewal window closes:
"Your VIP subscription expired on <anniversary date and time>. Contact your account manager at <reseller> to purchase a new subscription or make other changes."
In this case, you can no longer simply renew. Purchase a new subscription and assign users afresh.
