Automated Asset Migration FAQ

Asset Migration transfers supported content from your Adobe ID account to your Enterprise ID or Federated ID account after your IT administrator completes the migration.

Your IT administrator starts the identity migration. You start Asset Migration by signing in and consenting to the transfer.

Adobe asks for your consent because:

• You're authorizing Adobe to transfer supported content from your Adobe ID account to your Enterprise ID or Federated ID account.
• After the transfer, your organization owns and manages the migrated content.
• Your Adobe ID account remains under your control.

The Asset Migration process moves all the supported content from your company-assigned Adobe ID account to your new enterprise account.

If you don't want to migrate your personal content, you must remove it from your Adobe ID account before starting the migration process. You can manually download or move your personal content to your desktop. After the migration is completed, your old company-assigned Adobe ID account is converted to a new free personal Adobe ID account. You can manually transfer the downloaded content to this new personal Adobe ID account.

All supported content from your old Adobe ID account is transferred to your new enterprise account. This process is an all-or-nothing migration process; the user cannot choose which content to migrate.

To back up catalogs created using Lightroom Classic CC, see Back up a catalog.

In Lightroom CC, you can create a local backup by enabling "Save all original images in specified location" in the local storage environment settings. For details, see Set preferences.

After your IT admin migrates your account from Adobe ID to Enterprise ID or Federated ID, you must migrate the content manually in the following cases:

• There is no Creative Cloud storage or Document Cloud storage associated with the plans assigned to you by your company administrator. To migrate content automatically, you must have been granted access to both.
• The country associated with your new enterprise account isn't in the same region as the country associated with your previous Adobe ID account.

No, your content cannot be migrated across different regions. If your content is located in U.S., the content stays there. A multi-region content transfer (move or copy) is not supported. You can transfer the content manually to your new enterprise account, see Transfer Assets.

You cannot transfer the Stock purchases due to the licensing differences between individual and enterprise Stock agreements. You can repurchase the Stock items under the terms of your enterprise account.

Once the content is migrated, the Share service migrates the sent files. So, all outstanding links and sent files are also associated with the new enterprise account. During the migration of the Share service, users are temporarily unable to access files sent through the service. Once the migration is complete, all outstanding links work and all sent files are listed with the new enterprise account.

It is not recommended to add content to the new enterprise account before completing the Asset Migration process. However, if there is any content in the enterprise account, it is lost if you give consent to the Asset Migration process. If this content is important, you must save it on your desktop and then manually move it to your enterprise account after the migration is complete.

It is recommended that you don't initiate Asset Migration simultaneously from multiple devices. When you try to sign in from multiple devices or apps, all of them display the Asset Migration Consent page if you have not already taken an action on one of the Consent pages.

Once you select a migration option on one of the Content pages, the system records your first response and proceeds with Asset Migration accordingly. If you try to initiate Asset Migration from another device or app while the migration is in progress, you'll see the "Temporarily Unavailable" message.

Once you initiate Asset Migration from one (primary) device, you are automatically signed out of your Adobe ID account on all other (secondary) devices until Asset Migration is completed. Once completed you are automatically signed in to your new enterprise account on your primary device. Sign back in to your new enterprise account on all the secondary devices.