Migrate existing users to the Adobe Admin Console

Current VIP members that have purchased Creative Cloud for enterprise or Acrobat (for enterprise) through VIP may quickly assign licenses during their renewal window using Quick License Assignment. Eligible Quick License Assignment customers meet the following criteria:

• Products are the same
  1. The customer's renewal window is open (30 days before or after the VIP agreement anniversary date).
  2. The enterprise products on the order are new SKUs and are equivalent to the team versions of the products in the current term.
  3. The enterprise license order quantity is greater than or equal to the existing team license quantity.
• Products are higher value
  
  1. The customer's renewal window is open.
     
  2. The enterprise products on the order are new SKUs that are "higher value" products than the team products in the current term.
     
  3. The enterprise license order quantity is greater than or equal to the existing team license quantity.
     
• Quick License Assignment will not be available when
  
  • The quantity of enterprise licenses on the order is fewer than the number of existing team licenses.
    
  • The order is placed for "higher value" enterprise products than the team products in place, but the quantity of ordered enterprise licenses is fewer than the quantity of existing team licenses.
    
  • If the order is placed with mixed products—team and enterprise—regardless of the quantity.
    
  • If the customer already purchased team and enterprise products prior to the renewal period.
    
  • If enterprise renewal SKUs are used for the new enterprise order.
    
  • If the enterprise product order is for a different VIP agreement number.
    
  • If the current team products include products that do not have enterprise versions.
    

Once your organization’s enterprise purchase order has processed with Adobe, you will receive a confirmation email with instructions.

The email indicates the day you must transfer users from team licenses to enterprise licenses in the Admin Console before they lose access.

Within the Admin Console, you will be prompted to assign licenses using Quick License Assignment:

Confirm the number of licenses for assignment.

Confirm that the team product licenses that are being un-assigned match the enterprise licenses that are being assigned. 

You will receive an email confirmation when it’s complete.

Download the results report within the Admin Console to validate all licenses were assigned.

Your end-users will not experience a lapse in product service if complete before the specified date within your confirmation email.

Next, schedule your 1:1 onboarding call with and Adobe Onboarding Specialist (if you haven’t already) to learn about everything the Admin Console has to offer, like Administrative Roles and Identity.

Assign licenses to users via bulk operation using a CSV template you download from the Admin Console. This scenario is for:

• VIP customers that fall outside of the requirements for the Quick License Assignment 
• VIP customers that need to assign licenses to users outside of their renewal window

Download the results report within the Admin Console to validate all licenses were assigned.

Next, schedule your 1:1 onboarding call with and Adobe Onboarding Specialist (if you haven’t already) to learn about everything the Admin Console has to offer, like Administrative Roles and Identity.

If you currently have a VIP subscription and are migrating your users to ETLA, use the following bulk procedure to quickly migrate your users:

You will receive an email confirmation when your users are added to the ETLA organization.

Download the results report within the Console to validate all licenses were assigned.

Next, schedule your 1:1 onboarding call with and Adobe Onboarding Specialist (if you haven’t already) to learn about everything the Admin Console has to offer, like Administrative Roles and Identity.

For troubleshooting tips for bulk uploading to the Admin Console, see Troubleshoot bulk user upload.

If you currently have a ETLA subscription and are migrating your users to VIP, use the following bulk procedure to quickly migrate your users:

You will receive an email confirmation when your users are added to the VIP organization.

Download the results report within the Console to validate all licenses were assigned.

Next, schedule your 1:1 onboarding call with and Adobe Onboarding Specialist (if you haven’t already) to learn about everything the Admin Console has to offer, like Administrative Roles and Identity.

For troubleshooting tips for bulk uploading to the Admin Console, see Troubleshoot bulk user upload.