Adobe Creative Cloud media applications crash on Mac OS

  • When you try to launch Adobe Media Encoder CC, it crashes.
  • When you export from Adobe Premiere Pro via File > Export > Media, it crashes.
  • When you ingest media by pressing the Ingest button or by choosing File > Ingest in Adobe Prelude CC, it crashes.

This issue occurs on Mac OS X only.

Install the latest update for the Creative Cloud application

An update to Creative Cloud has been released that resolves this issue for most users. In most cases, Creative Cloud downloads and installs the update automatically when you sign in. In some cases, it's necessary to sign out and sign back in within the Creative Cloud desktop application.

Alternate solution

Give your user account read/write permissions to the Adobe Preferences folder.

Note:  Updating to the latest version of the Creative Cloud desktop application is the recommended solution. The following information is considered obsolete and provided for reference.

Do the following:

  1. Open a new Finder window.
  2. Hold down the Option key and click the Go menu, then choose Library. (Library is hidden unless you hold down the Option key.)
  3. Locate and open the Preferences folder.
  4. Locate the Adobe folder inside the Preferences folder.
  5. Click the Adobe folder and press Command + I to Get Info.
  6. Verify that your user account is listed in the Sharing & Permissions section at the bottom of the Get Info window. Also make sure that its Privilege is set to Read & Write.
  7. If your user account is not listed, then take the following additional steps.
    1. Click the padlock icon at the bottom of the window. 
    2. Provide your user credentials when prompted
    3. Click the + button to add your user account.
    4. Click your user account and choose Select
    5. Change the Privilege on your user account to Read & Write by clicking Read only and changing it to Read & Write
    6. Click the lock again when you're done changing the permissions. 
  8. If your user account is already listed, but set to Read only, the follow the same steps as above, skipping steps c and d. 

Additional information

A recent update to the Creative Cloud desktop application introduced a defect which can cause the Adobe folder in the Preferences folder to not have proper user permissions. When the CC applications attempt to access this folder, and are unable to write to it, they crash. Engineering is aware of this issue and is working to address it. In the meantime, manually fixing the permissions on the Adobe folder allows the applications to launch correctly.

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