Allocate products to child organizations

You can distribute the resources you purchased across your organizations by allocating all or part of a resource to a child organization. Some products can’t be allocated. These products appear on the Product Allocation tab but have no controls to add them to other organizations.

Prerequisites

• You must have an ETLA contract.
• You must be a global administrator. Global viewers can view and export data, but can’t make changes.
• The contract and the child organization must be active. You can't allocate products from an expired contract or from an organization in an inactive state. Learn more about contract expiry, or contact your company's administrator for assistance to prevent users in the child organization from losing access to their Adobe apps and services.

Pooled storage

• Global administrators can view storage quotas and usage across the hierarchy and allocate storage to organizations via the Product Allocation tab in the Global Admin Console.
  
• System administrators and storage administrators have full control and visibility of storage across the organization. They can track and manage storage using the Storage tab in Adobe Admin Console.

The storage quotas are flexible for end users up to the amount of storage purchased by the organization. Learn more.

Allocate products

The Product Allocation tab shows the allocation units for products you purchased across your organization hierarchy. Use it to allocate product resources to other organizations in the hierarchy by specifying the quantity to allocate.

To allocate products to an organization, do the following:

Allocate and distribute Adobe Acrobat Sign user licenses or transactions

The Global Admin Console lets you allocate and distribute Acrobat Sign user licenses or transactions across the organizational hierarchy. Each organization within the hierarchy with Acrobat Sign licenses or transactions allocated creates its own discrete Acrobat Sign account.

• Each Acrobat Sign account is managed independently and has its own content.
• Each Acrobat Sign account is unaware of the existence of other Acrobat Sign accounts created, for example, parent/sister organizations.

To manage authentication add-ons such as Knowledge-based Authentication (KBA) and Phone Authentication (PA), contact your Adobe representative or Customer Success Manager.

Limitations on product allocation

Allocation from a parent organization to a child organization is limited in the following cases:

• If the two organizations have different contracts for the product and both contracts include the same offer, you can’t allocate the product between them.
• If both organizations have the same contracts, you can request to allow the allocation of a product by contacting your Adobe representative or submitting a support case specifying that the Product Allocation in Global Admin Console is blocked.

Overallocation

As a global administrator, you can allow overallocation of resources.

An allocation policy associated with the product and organization indicates whether overallocation is allowed.

Overallocation allows a child organization to be granted more product resources than are available in the parent organization. it's useful when allocations are approximate, and you don't want the resource allocations to add up.

If overallocation is disabled for a product resource in an organization, then the sum of child grants cannot exceed the parent grant. Requests to overallocate a resource marked with overallocation disabled are not executed.

If you turn off overallocation for a resource that is already overallocated, reduce the child grants so they don’t exceed the parent grant. Then submit your changes.

Expired contracts in the hierarchy

In-app banners and notifications on the Overview and Product Allocation pages tell you when a child organization’s contract is about to expire, has expired, or is inactive.