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How to fix Premiere Pro crash issues

Last updated on Aug 29, 2022 09:21:30 AM GMT

Adobe Premiere Pro User Guide
Beta releases
1. Beta Program Overview
2. Premiere Pro Beta Home
Getting started
1. Get started with Adobe Premiere Pro
2. What's new in Premiere Pro
3. Best practices for updating Premiere Pro
4. Keyboard shortcuts in Premiere Pro
5. Accessibility in Premiere Pro
6. Long Form and Episodic Workflow Guide
7. Frequently asked questions
8. Release Notes | Premiere Pro
Hardware and operating system requirements
1. Hardware recommendations
2. System requirements
3. GPU and GPU Driver requirements
4. GPU Accelerated Rendering & Hardware Encoding/Decoding
Creating projects
1. Start a new project
2. Open projects
3. Move and delete projects
4. Work with multiple open projects
5. Work with Project Shortcuts
6. Backward compatibility of Premiere Pro projects
7. Open and edit Premiere Rush projects in Premiere Pro
8. Best Practices: Create your own project templates
Workspaces and workflows
1. Workspaces
2. FAQ | Import and export in Premiere Pro
3. Working with Panels
4. Windows touch and gesture controls
5. Use Premiere Pro in a dual-monitor setup
Capturing and importing
1. Capturing
2. Importing
3. Importing from Avid or Final Cut
  1. Importing AAF project files from Avid Media Composer
  2. Importing XML project files from Final Cut Pro 7 and Final Cut Pro X
4. File formats
  1. Supported file formats
  2. Support for Blackmagic RAW
5. Digitizing analog video
6. Working with timecode
Editing
1. Edit video
2. Sequences
3. Video
4. Audio
5. Advanced editing
6. Best Practices
Video Effects and Transitions
1. Overview of video effects and transitions
2. Effects
3. Transitions
Titles, Graphics, and Captions
1. Overview of the Essential Graphics panel
2. Titles
  1. Create a title
3. Graphics
4. Captions
5. Best Practices: Faster graphics workflows
6. Retiring the Legacy Titler in Premiere Pro | FAQ
7. Upgrade Legacy titles to Source Graphics
Animation and Keyframing
1. Adding, navigating, and setting keyframes
2. Animating effects
3. Use Motion effect to edit and animate clips
4. Optimize keyframe automation
5. Moving and copying keyframes
6. Viewing and adjusting effects and keyframes
Compositing
1. Compositing, alpha channels, and adjusting clip opacity
2. Masking and tracking
3. Blending modes
Color Correction and Grading
1. Overview: Color workflows in Premiere Pro
2. Auto Color
3. Get creative with color using Lumetri looks
4. Adjust color using RGB and Hue Saturation Curves
5. Correct and match colors between shots
6. Using HSL Secondary controls in the Lumetri Color panel
7. Create vignettes
8. Looks and LUTs
9. Lumetri scopes
10. Display Color Management
11. Timeline tone mapping
12. HDR for broadcasters
13. Enable DirectX HDR support
Exporting media
1. Export video
2. Export Preset Manager
3. Workflow and overview for exporting
4. Quick export
5. Exporting for the Web and mobile devices
6. Export a still image
7. Exporting projects for other applications
8. Exporting OMF files for Pro Tools
9. Export to Panasonic P2 format
10. Export settings
11. Best Practices: Export faster
Collaboration: Frame.io, Productions, and Team Projects
1. Collaboration in Premiere Pro
2. Frame.io
3. Productions
4. Team Projects
Working with other Adobe applications
1. After Effects and Photoshop
2. Dynamic Link
3. Audition
4. Prelude
Organizing and Managing Assets
1. Working in the Project panel
2. Organize assets in the Project panel
3. Playing assets
4. Search assets
5. Creative Cloud Libraries
6. Sync Settings in Premiere Pro
7. Consolidate, transcode, and archive projects
8. Managing metadata
9. Best Practices
  1. Best Practices: Learning from broadcast production
  2. Best Practices: Working with native formats
Improving Performance and Troubleshooting
1. Set preferences
2. Reset and restore preferences
3. Working with Proxies
  1. Proxy overview
  2. Ingest and Proxy Workflow
4. Check if your system is compatible with Premiere Pro
5. Premiere Pro for Apple silicon
6. Eliminate flicker
7. Interlacing and field order
8. Smart rendering
9. Control surface support
10. Best Practices: Working with native formats
11. Knowledge Base
Extensions and plugins
1. Installing plugins and extensions in Premiere Pro
2. Latest plugins from third-party developers
Monitoring Assets and Offline Media
1. Monitoring assets
  1. Using the Source Monitor and Program Monitor
  2. Using the Reference Monitor
2. Offline media

Unable to open Premiere Pro? Does Premiere Pro freeze on launch? Premiere Pro hangs or becomes unresponsive on launch? We’re here to help! If you're having trouble getting your Premiere Pro app to start correctly, try these common troubleshooting steps to fix your issue.

Check current and trending known issues resulting in app to crash on launch.
Update to the latest Premiere Pro version that provides better product stability as we fix product issues.
Update Premiere Pro now.
Force quit and restart Premiere Pro or restart your computer to resolve a system issue.
Backup and reset your preferences.
Check if your System Compatibility Report is throwing any errors. Your report will indicate if you have any driver issues, and if you need to update your drivers.
On Windows? Check your Windows 10 build number and make sure your system is updated to build number 1903.

Suggested troubleshooting tips

Launch Premiere Pro but no splash screen appears?

Check if any instance of the app is running in the background. If so, force quit it using Activity Monitor (macOS) or Task Manager (Windows).
Launch Premiere Pro again.
If Premiere Pro still does not launch, try resetting preferences or clearing the media cache to fix this issue.

Does Premiere Pro hang on the splash screen?

Premiere Pro getting stuck while loading a plug-in

If Premiere Pro gets stuck on the splash screen, take a closer look at the splash screen and check if the app is frozen while loading a specific plugin.

If that is the case, removing the plug-in can fix the problem.

Check the MediaCore folder to verify whether the installed plug-ins are compatible with Premiere Pro.

For Windows, the files are at:

C:\ProgramFiles\Adobe\Common\Plug-ins\7.0\MediaCore.

For macOS, the files are at:

Macintosh HD⁩/ ⁨Library⁩/⁨Application Support⁩/Adobe⁩/⁨Common⁩/⁨Plug-ins⁩/⁨7.0⁩/MediaCore.
Move the plug-ins temporarily from this location to any other folder and check if Premiere Pro is working properly without the third-party plug-ins. If the issue is resolved, then update the plug-ins, or contact the plug-in vendor for a compatible version.

Premiere Pro crashing when you open a specific project?

If you suspect that your project file has a problem, try importing it into a new project.

Click File > New > Project or click New Project on the home screen.

Then, go to Window > Workspaces and deselect Import Workspace from Projects.

Deselecting Import Workspace from Projects
Click File > Import and navigate to the project file and try to import it.

You can choose to import the entire project, or just import selected sequences.

Options while importing a project

Windows Visual C ++ Libraries not updated?

Sometimes Premiere Pro on Windows does not launch properly if there is an issue with Microsoft Visual C++ Libraries.

If you get error code: 0xc000007b, try updating your Visual C++ Libraries from Microsoft.

Premiere Pro still crashing?

As a last resort, if you are unable to resolve this problem, try reverting back to a previous version of the app.

For more information, see Install previous versions of your Creative Cloud apps.

Need more help?

If you're not able to fix the issue and need help, you can share information about your crash issue and crash log to help Adobe resolve the issue for you. For more information, see How to submit crash reports for Digital Video applications.

You can also participate in our support community to find answers to some common questions or issues or share your ideas. We'd love to hear from you!