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How to fix Premiere Pro crash issues

  1. Adobe Premiere Pro User Guide
  2. Beta releases
    1. Beta Program Overview
    2. Premiere Pro Beta Home
  3. Getting started
    1. Get started with Adobe Premiere Pro
    2. What's new in Premiere Pro
    3. Release Notes | Premiere Pro
    4. Keyboard shortcuts in Premiere Pro
    5. Accessibility in Premiere Pro
    6. Long Form and Episodic Workflow Guide
  4. Hardware and operating system requirements
    1. Hardware recommendations
    2. System requirements
    3. GPU and GPU Driver requirements
    4. GPU Accelerated Rendering & Hardware Encoding/Decoding
  5. Creating projects
    1. Start a new project
    2. Open projects
    3. Move and delete projects
    4. Work with multiple open projects
    5. Work with Project Shortcuts
    6. Backward compatibility of Premiere Pro projects
    7. Open and edit Premiere Rush projects in Premiere Pro
    8. Best Practices: Create your own project templates
  6. Workspaces and workflows
    1. Workspaces
    2. FAQ | Import and export in Premiere Pro
    3. Working with Panels
    4. Windows touch and gesture controls
    5. Use Premiere Pro in a dual-monitor setup
  7. Capturing and importing
    1. Capturing
      1. Capturing and digitizing footage
      2. Capturing HD, DV, or HDV video
      3. Batch capturing and recapturing
      4. Setting up your system for HD, DV, or HDV capture
    2. Importing
      1. Transfer files
      2. Importing still images
      3. Importing digital audio
    3. Importing from Avid or Final Cut
      1. Importing AAF project files from Avid Media Composer
      2. Importing XML project files from Final Cut Pro 7 and Final Cut Pro X
    4. Supported file formats
    5. Digitizing analog video
    6. Working with timecode
  8. Editing
    1. Edit video    
    2. Sequences
      1. Create and change sequences
      2. Change sequence settings
      3. Add clips to sequences
      4. Rearrange clips in a sequence
      5. Find, select, and group clips in a sequence
      6. Edit from sequences loaded into the Source Monitor
      7. Simplify sequences
      8. Rendering and previewing sequences
      9. Working with markers
      10. Source patching and track targeting
      11. Scene edit detection
    3. Video
      1. Create and play clips
      2. Trimming clips
      3. Synchronizing audio and video with Merge Clips
      4. Render and replace media
      5. Undo, history, and events
      6. Freeze and hold frames
      7. Working with aspect ratios
    4. Audio
      1. Overview of audio in Premiere Pro
      2. Audio Track Mixer
      3. Adjusting volume levels
      4. Edit, repair, and improve audio using Essential Sound panel
      5. Automatically duck audio
      6. Remix audio
      7. Monitor clip volume and pan using Audio Clip Mixer
      8. Audio balancing and panning
      9. Advanced Audio - Submixes, downmixing, and routing
      10. Audio effects and transitions
      11. Working with audio transitions
      12. Apply effects to audio
      13. Measure audio using the Loudness Radar effect
      14. Recording audio mixes
      15. Editing audio in the timeline
      16. Audio channel mapping in Premiere Pro
      17. Use Adobe Stock audio in Premiere Pro
    5. Advanced editing
      1. Multi-camera editing workflow
      2. Set up and use Head Mounted Display for immersive video in Premiere Pro
      3. Editing VR
    6. Best Practices
      1. Best Practices: Mix audio faster
      2. Best Practices: Editing efficiently
      3. Editing workflows for feature films
  9. Video Effects and Transitions
    1. Overview of video effects and transitions
    2. Effects
      1. Types of effects in Premiere Pro
      2. Apply and remove effects
      3. Effect presets
      4. Automatically reframe video for different social media channels
      5. Color correction effects
      6. Change duration and speed of clips
      7. Adjustment Layers
      8. Stabilize footage
    3. Transitions
      1. Applying transitions in Premiere Pro
      2. Modifying and customizing transitions
      3. Morph Cut
  10. Titles, Graphics, and Captions    
    1. Overview of the Essential Graphics panel
    2. Titles
      1. Create a title
    3. Graphics
      1. Create a shape
      2. Align and distribute objects
      3. Change the appearance of text and shapes
      4. Apply gradients
      5. Add Responsive Design features to your graphics
      6. Install and use Motion Graphics templates
      7. Replace images or videos in Motion Graphics templates
      8. Use data-driven Motion Graphics templates
    4. Captions
      1. Speech to Text
      2. Working with captions
      3. Check spelling and Find and Replace
      4. Export text
      5. Speech to Text in Premiere Pro | FAQ
    5. Best Practices: Faster graphics workflows
    6. Retiring the Legacy Titler in Premiere Pro | FAQ
    7. Upgrade Legacy titles to Source Graphics
  11. Animation and Keyframing
    1. Adding, navigating, and setting keyframes
    2. Animating effects
    3. Use Motion effect to edit and animate clips
    4. Optimize keyframe automation
    5. Moving and copying keyframes
    6. Viewing and adjusting effects and keyframes
  12. Compositing
    1. Compositing, alpha channels, and adjusting clip opacity
    2. Masking and tracking
    3. Blending modes
  13. Color Correction and Grading
    1. Overview: Color workflows in Premiere Pro
    2. Auto Color
    3. Get creative with color using Lumetri looks
    4. Adjust color using RGB and Hue Saturation Curves
    5. Correct and match colors between shots
    6. Using HSL Secondary controls in the Lumetri Color panel
    7. Create vignettes
    8. Looks and LUTs
    9. Lumetri scopes
    10. Display Color Management
    11. HDR for broadcasters
    12. Enable DirectX HDR support
  14. Exporting media
    1. Export video
    2. Export Preset Manager
    3. Workflow and overview for exporting
    4. Quick export
    5. Exporting for the Web and mobile devices
    6. Export a still image
    7. Exporting projects for other applications
    8. Exporting OMF files for Pro Tools
    9. Export to Panasonic P2 format
    10. Export settings
      1. Export settings reference
      2. Basic Video Settings
      3. Encoding Settings
    11. Best Practices: Export faster
  15. Collaboration: Frame.io, Productions, and Team Projects
    1. Collaboration in Premiere Pro
    2. Frame.io
      1. Install and activate Frame.io
      2. Use Frame.io with Premiere Pro and After Effects
      3. Frequently asked questions
    3. Productions
      1. Using Productions
      2. How clips work across projects in a Production
      3. Best Practices: Working with Productions
    4. Team Projects
      1. Get started with Team Projects
      2. Create a Team Project
      3. Add and manage media in Team Projects
      4. Collaborate with Team Projects
      5. Share and manage changes with Team Project collaborators
      6. Archive, restore, or delete Team Projects
  16. Working with other Adobe applications
    1. After Effects and Photoshop
    2. Dynamic Link
    3. Audition
    4. Prelude
  17. Organizing and Managing Assets
    1. Working in the Project panel
    2. Organize assets in the Project panel
    3. Playing assets
    4. Search assets
    5. Creative Cloud Libraries
    6. Sync Settings in Premiere Pro
    7. Consolidate, transcode, and archive projects
    8. Managing metadata
    9. Best Practices
      1. Best Practices: Learning from broadcast production
      2. Best Practices: Working with native formats
  18. Improving Performance and Troubleshooting
    1. Set preferences
    2. Reset preferences
    3. Working with Proxies
      1. Proxy overview
      2. Ingest and Proxy Workflow
    4. Check if your system is compatible with Premiere Pro
    5. Premiere Pro for Apple silicon
    6. Eliminate flicker
    7. Interlacing and field order
    8. Smart rendering
    9. Control surface support
    10. Best Practices: Working with native formats
    11. Knowledge Base
      1. Known issues
      2. Fixed issues
      3. Fix Premiere Pro crash issues
      4. Green and pink video in Premiere Pro or Premiere Rush
      5. How do I manage the Media Cache in Premiere Pro?
      6. Fix errors when rendering or exporting
      7. Troubleshoot issues related to playback and performance in Premiere Pro
  19. Monitoring Assets and Offline Media
    1. Monitoring assets
      1. Using the Source Monitor and Program Monitor
      2. Using the Reference Monitor
    2. Offline media
      1. Working with offline clips
      2. Creating clips for offline editing
      3. Relinking offline medInstia

Unable to open Premiere Pro? Does Premiere Pro freeze on launch? Premiere Pro hangs or becomes unresponsive on launch? We’re here to help! If you're having trouble getting your Premiere Pro app to start correctly, try these common troubleshooting steps to fix your issue.

  1. Check current and trending known issues resulting in app to crash on launch.
  2. Update to the latest Premiere Pro version that provides better product stability as we fix product issues.
    Update Premiere Pro now.
  3. Force quit and restart Premiere Pro or restart your computer to resolve a system issue. 
  4. Backup and reset your preferences.  
  5. Check if your System Compatibility Report is throwing any errors. Your report will indicate if you have any driver issues, and if you need to update your drivers.
  6. On Windows? Check your Windows 10 build number and make sure your system is updated to build number 1903.

Suggested troubleshooting tips

Launch Premiere Pro but no splash screen appears?

  1. Check if any instance of the app is running in the background. If so, force quit it using Activity Monitor (macOS) or Task Manager (Windows).
  2. Launch Premiere Pro again.
  3. If Premiere Pro still does not launch, try resetting preferences or clearing the media cache to fix this issue.

Does Premiere Pro hang on the splash screen?

Premiere Pro getting stuck while loading a plug-in
Premiere Pro getting stuck while loading a plug-in

If Premiere Pro gets stuck on the splash screen, take a closer look at the splash screen and check if the app is frozen while loading a specific plugin.

If that is the case, removing the plug-in can fix the problem. 

  1. Check the MediaCore folder to verify whether the installed plug-ins are compatible with Premiere Pro.

    For Windows, the files are at:

    C:\ProgramFiles\Adobe\Common\Plug-ins\7.0\MediaCore.

    For macOS, the files are at:

    Macintosh HD⁩/ ⁨Library⁩/⁨Application Support⁩/Adobe⁩/⁨Common⁩/⁨Plug-ins⁩/⁨7.0⁩/MediaCore.

  2. Move the plug-ins temporarily from this location to any other folder and check if Premiere Pro is working properly without the third-party plug-ins. If the issue is resolved, then update the plug-ins, or contact the plug-in vendor for a compatible version.

Premiere Pro crashing when you open a specific project?

If you suspect that your project file has a problem, try importing it into a new project.

  1. Click File > New > Project or click New Project on the home screen.

    Then, go to Window > Workspaces and deselect Import Workspace from Projects.

    Deselecting Import Workspace from Projects
    Deselecting Import Workspace from Projects

  2. Click File > Import and navigate to the project file and try to import it.

    You can choose to import the entire project, or just import selected sequences. 

    Options while importing a project
    Options while importing a project

Windows Visual C ++ Libraries not updated?

Sometimes Premiere Pro on Windows does not launch properly if there is an issue with Microsoft Visual C++ Libraries.

If you get error code: 0xc000007b, try updating your Visual C++ Libraries from Microsoft.

Premiere Pro still crashing?

As a last resort, if you are unable to resolve this problem, try reverting back to a previous version of the app.

For more information, see Install previous versions of your Creative Cloud apps.

Need more help?

If you're not able to fix the issue and need help, you can share information about your crash issue and crash log to help Adobe resolve the issue for you. For more information, see How to submit crash reports for Digital Video applications.

You can also participate in our support community to find answers to some common questions or issues or share your ideas. We'd love to hear from you!

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