If you are having trouble getting your Premiere Pro app to start properly, try these common troubleshooting steps to fix your issue.
Check the MediaCore folder to verify whether the installed plug-ins are compatible with Premiere Pro.
For Windows, the files are at:
For macOS, the files are at:
Macintosh HD/ Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore.
Sometimes Premiere Pro on Windows does not launch properly if there is an issue with Microsoft Visual C++ Libraries.
If you get error code: 0xc000007b, try updating your Visual C++ Libraries from Microsoft.
As a last resort, if you are unable to resolve this problem, try reverting back to a previous version of the app.
For more information, see Install previous versions of your Creative Cloud apps.
If you're not able to fix the issue and need help, you can share information about your crash issue and crash log to help Adobe resolve the issue for you. For more information, see How to submit crash reports for Digital Video applications.
You can also participate in our support community to find answers to some common questions or issues or share your ideas. We'd love to hear from you!