The users in your organization can install the available Creative Cloud products and services. Users can also install multiple release versions of a single product. This might lead to the situation where users have multiple versions of products installed on their computers. And usually, users only use the latest (or specific versions) of a product.
The Create Uninstall Package option in the Creative Cloud Packager allows you to create an uninstaller package. You can deploy this package to the user's computers from which you need to uninstall specific products or product versions.
The configuration file contains detailed information regarding the applications (and versions) selected to be uninstalled.
The following applications cannot be added to the uninstall package:
- Creative Suite 6 and prior versions
- Edge Code
- Gaming SDK
- Lightroom –all versions prior to 5.7.1
- Muse – all versions prior to 2014.2.1
- Edge Inspect
After you have created the uninstall package, you need to deploy this package to the user's computers.
If you plan to use the Uninstall package to remove all versions of a product and use the install package to then install the latest version of the product, it is recommended that you uninstall the previous versions and then install the latest version.
Since the unistall package breaks files associations, if you first unistall previous versions and then install the latest version, the install process will re-create the file associations. Also, uninstalling previous versions first will reduce the possibility of conflicts since this process will completely clear all references to previous versions.
In the command prompt navigate to the directory containing the AdobeCCUninstaller binary and then execute the binary as follows:
If the AdobeCCUninstallerConfig.xml file is in the same directory as the binary, enter the following command:
Windows OS: Enter AdobeCCUninstaller.exe and press Enter
Mac OS: Enter sudo ./AdobeCCUninstaller and press Enter.
If the AdobeCCUninstallerConfig.xml file is in the different directory as the binary, enter the following command:
Windows OS: Enter AdobeCCUninstaller.exe --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter
Mac OS: Enter sudo ./AdobeCCUninstaller --uninstallConfigPath=<path to AdobeCCUninstallerConfig.xml> and press Enter.
After the unistallation is complete, a log file, with name AdobeCCUninstaller.log, is generated in following location:
- Windows: C:\Users\Username\AppData\Local\Temp
- Mac: /Users/<user name>/Library/Logs
|1||Either the uninstall executable was not launched with administrator privileges or there is some error in command line arguments.|
|2||Error in uninstallation of some or all applications configured in the Uninstall package.|
If you have uninstalled a specific version of an application and another version is retained on the computer, the file association between the application files and the application is broken. For more details, see File associations broken.
If an application is installed as part of a Creative Cloud package, the uninstallation will not remove the package MSI registry entries.
After the unistallation is complete, the associated application licenses are not removed. For details on how to remove the licenses, see Remove volume serial (Enterprise and EEA customers only).