Refusal reason
Last updated on
Jun 11, 2026
Learn about common reasons video templates are refused by Adobe Stock, including technical issues, guideline violations, font and IP concerns, preview problems, and performance issues, along with recommended actions to resolve them.
Understanding common reasons for submission refusal helps Contributors create high‑quality, compliant video templates that meet Adobe Stock video template standards. All templates submitted to Adobe Stock are moderated to verify that they meet design and technical quality standards.
Refusal reasons are provided as a courtesy. As outlined in the Contributor Agreement, content may be approved or refused at Adobe Stock’s discretion. The following section lists common reasons for refusal to help, and Contributors can identify and avoid submission issues.
Refusal categories
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|
Description |
Template type |
Resolution |
|
Technical issues |
The template content cannot be used because it is incomplete, corrupt, poorly organized, or unclear. |
MOGRT, After Effects, Premiere |
Refer to the Motion Graphics template requirements, After Effects template requirements, or Premiere template requirements. Apply best practices appropriate to the template type. |
|
Guideline issues |
The template content does not meet the creation guidelines, including requirements for folder structure, file formats, third‑party effect usage, or content uniqueness. |
MOGRT, After Effects, Premiere |
Refer to the Motion Graphics template requirements, After Effects template requirements, or Premiere template requirements. Apply best practices appropriate to the template type. |
|
Non-Adobe font usage |
The template content includes fonts that are not available for sync through Adobe Fonts. |
MOGRT, After Effects, Premiere |
Replace non-Adobe fonts with visually similar options from Adobe Fonts. |
|
Intellectual property (IP) violations of assets and use of non-generic text |
An image, graphic, or text area in the template content contains content that violates Intellectual property guidelines. |
MOGRT, After Effects, Premiere |
|
|
Thumbnail or preview issues |
Previews misrepresent the template or contain technical errors in format, codec, or resolution. |
MOGRT, After Effects, Premiere |
Revise preview assets to accurately reflect the template and meet technical requirements outlined in the preview assets guidelines. |
|
Performance issue |
Playback and EGP updates perform poorly in Premiere. |
MOGRT files |
Review optimization tips and revise the MOGRT file. |
Note
Contact the support team at templatecontributorsupport@adobe.com for any clarification.
