Adobe's technical support policy for Creative Cloud and Creative Suite products in virtualized environments.

Support Policy

Creative Cloud and Creative Suite products are not supported in virtualized environments.

While you may be able to install and run Creative Cloud and Creative Suite apps on virtualized environments, you'll need to perform thorough functional and performance testing. Adobe has conducted limited testing of some Creative Cloud and Creative Suite products in virtualized or server-based environments. These tests are usually for basic functionality: the ability to open the application, create a document, save the document, and quit. This testing is basic in nature. Adobe recommends that you test your workflows in an evaluation version of these products before deciding whether to use one of these products. Testing is the only way to truly ensure that this kind of solution meets your needs.

Virtual environments may include, but are not limited to: Citrix Presentation Server, VMWare, Microsoft App-V, Parallels, and Virtual PC. If you run into issues, Adobe Support can help on a best-effort basis.

Adobe Acrobat DC supports virtual environments. For more information, see Acrobat DC Virtualized Deployments.

Licensing considerations

Your use of Adobe solutions stated in this document is subject to the Adobe General Terms of Use and applicable End User License Agreement.

Named user deployments

Named user deployments do not use serial numbers for licensing: the end user simply “activates” the software by signing in. Named user deployment works on dedicated virtual desktops (also known as VMs) because this is similar to deploying on a local machine. All usage of the product must conform to End User License Agreement.

Users can sign in with an Adobe ID, Enterprise ID, or Federated ID to activate the software. For more information, see Named user deployments.

Pre-purchase evaluation

End users can create a free Adobe ID, and sign in to activate an evaluation or trial version of the apps. The functionality of trial versions is not limited in any way, but the trial is time bound from the time the user signs in the first time. Ensure that users sign in and activate the product only when they're ready to test the workflows.

Adobe does not speculate whether any particular virtualization product meets any specific need. The virtualization product must meet the Adobe solution's system requirements. Pay particular attention to any resource or performance constraints that could impact your productivity or efficiency.

Post-purchase technical issues

If you encounter a technical issue in a virtual environment, test the same functionality in a supported OS environment. If you're unable to reproduce the issue, then it is most likely a problem in the virtualization product. Seek assistance from the vendor of the virtualization solution.

If you run into issues on virtualized environments, Adobe Support can help on a best-effort basis. Adobe support may not be able to resolve your issue depending on type of virtualization technologies.

To request support for your issue, open a technical support case on the Support Portal and include the following details:

Server OS details The server operating system and version number on which the virtualized environment is running. The Service Pack (if any) that has been applied to the server operating system.
Client OS Details The version of the Windows client operating system on the client computer. The Service Pack (if any) that has been applied to the client operating system. Check to make sure that these programs meet the system requirements listed on adobe.com for your Adobe solution.
Virtual environment details The version of virtualization software that you are currently running, along with any hot fixes and Service Packs installed.
Problem Statement

The problem statement (for example, when I do X with Y, Z happens).

If the problem produces an error message, include the exact wording of the message.

User profile The user profile that is logged in to the client computer (for example, Administrator or Power User). Note whether the problem occurs when an Administrator profile is logged in to the client computer.
Steps to reproduce The reproducibility of the problem on the server (that is, can you reproduce the problem when you test the problem on the server?). If so, include the steps to reproduce the problem.
Goal The goal you are trying to achieve, and whether you have been able to achieve this goal in the past. Note any changes in your environment that could be related to the problem. 

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