Search for possible solutions

Type the description of your issue in the Search Support box on the right of this document, and then press Enter or Return. When the search results appear, open the All Products pop-up menu and select Adobe Reader. For solutions to the most common Adobe Reader problems, click any of the following links:



Can't download Adobe Reader

Can't open a PDF

Can't view a PDF on the web

Printing problems

Forums have discussions about issues similar to yours

Type the description of your issue in the search box on the Adobe Reader Forums page to search online discussions. Or, post your issue on that forum. System administrators can use the Deployment & Installation forum on AcrobatUsers.com.

Error codes give you a handle on your issue

If you get any error codes, type them in the search box on the right or on the forums page to quickly narrow the results.

Update your version of Adobe Reader

You can solve many problems by updating your version of Adobe Reader or installing the latest version.

  • To check for updates, in Adobe Reader, choose Help > Check for Updates.
  • To install the most recent version of Adobe Reader, see the Adobe Reader download page

Note: The Adobe Reader updater is designed to keep your product up-to-date with security updates, quarterly enhancements, and bug fixes. Adobe recommends installing the latest Reader updates. However, you can turn off automatic updates in Adobe Reader (9.2 and 8.1.7 and later) by changing a Preference setting. Choose Edit > Preferences (Windows) or Reader > Preferences (Mac OS). Click Updater at the bottom of the Categories list on the left. In the Check For Updates area, select Do Not Download Or Install Updates Automatically. For more information about the updater, see these blog postings:

Purchase support to engage an Adobe expert

You can buy a single customer support ticket to work with an Adobe agent on your problem. For details, go to Contact Adobe.

System and enterprise administrators

Administrators can change the updater preferences by running the Adobe Customization wizard 9 utility. You can also find related information in the following document: 

 

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy