Issue

When you choose Help > Check For Updates in Acrobat or Reader, the Ready To Install dialog box appears. However, when you click Install, the Error 1602 appears.

Solution

Delete the ARM folder under the appropriate directory hierarchy.

Acrobat 9

  • Win XP: C:\Documents and Settings\All Users\Application Data\Adobe\Acrobat\9.2
  • Vista: C:\ProgramData\Adobe\Acrobat\9.2

Reader 9

  • Win XP: C:\Documents and Settings\All Users\Application Data\Adobe\Reader\9.2
  • Vista: C:\ProgramData\Adobe\Reader\9.2

Acrobat 8

  • Win XP: C:\Documents and Settings\All Users\Application Data\Adobe\Acrobat\8.1
  • Vista: C:\ProgramData\Adobe\Acrobat\8.1

Reader 8

  • Win XP: C:\Documents and Settings\All Users\Application Data\Adobe\Reader\8.1
  • Vista: C:\ProgramData\Adobe\Reader\8.1 

Additional information

Error 1602 appears if the ARM (Acrobat Refresh Manager) self-update MSI files are missing from the Adobe Reader's Application Data folders.

 

 

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