Issue

When you launch Acrobat DC, it throws an error: Acrobat PRO DC quit unexpectedly.

rtaimage_4_

Environment

  • MAC
  • Acrobat  

Cause

This issue happens when Acrobat is not installed properly.

Resolution

Follow the steps below to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

  1. Uninstall Acrobat and the Creative Cloud Desktop Application using the Cleaner tool:-

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

  2. Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  3. Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  4. Restart the machine.

  5. Install Acrobat from the link below:-

    https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  6. Launch Acrobat and Sign in to activate it.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy