Missing or Garbled Text Printing from IE9 to Adobe PDF Printer

Adobe Community Help


Products Affected

 
 x

How are we doing?

1. Please rate your web experience

1 2 3 4 5
Hated it It was ok Loved it

2. Why did you choose this score?


By clicking Submit, you accept the Adobe Terms of Use.

Thank you for taking our survey. We value your feedback.

If you need help, we want to hear from you.

Get answers from experts 24/7.

Close

Issue

When printing from Internet Explorer 9 (IE9) to the Adobe PDF Printer, the resulting PDF file may have missing or garbled text.

Solution

Uncheck the option 'Rely on system fonts only; do not use document fonts' from the Adobe PDF Settings tab within the Adobe PDF printer preferences dialog box.

To access the Adobe PDF printer preferences dialog box, please perform the following steps:

  1. Open the Printers and Faxes (Windows XP), Printers (Windows Vista) or Devices and Printers (Windows 7) folder.
  2. Right-click the Adobe PDF printer and choose 'Printing Preferences'.
  3. On the Adobe PDF Settings tab, uncheck to option 'Rely on system fonts only; do not use document fonts.'
  4. Click OK to close the printer preferences dialog box.

Additional information

This issue is caused by an incompatibility in the fonts handling interface between the Windows XPS print path and the Adobe PDF printer.  By performing the steps above, you allow the Adobe PDF printer to use the obfuscated embedded fonts provided by the Windows XPS print path.

Keywords: garbled text pdf, printing problems ie9, adobe pdf printer problems; cpsid_89623

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Choose your region    Products   Downloads   Learn & Support   Company

Copyright © 2015 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies