Issue

When printing from Internet Explorer 9 (IE9) to the Adobe PDF Printer, the resulting PDF file may have missing or garbled text.

Solution

Uncheck the option 'Rely on system fonts only; do not use document fonts' from the Adobe PDF Settings tab within the Adobe PDF printer preferences dialog box.

To access the Adobe PDF printer preferences dialog box, please perform the following steps:

  1. Open the Printers and Faxes (Windows XP), Printers (Windows Vista) or Devices and Printers (Windows 7) folder.
  2. Right-click the Adobe PDF printer and choose 'Printing Preferences'.
  3. On the Adobe PDF Settings tab, uncheck to option 'Rely on system fonts only; do not use document fonts.'
  4. Click OK to close the printer preferences dialog box.

Additional information

This issue is caused by an incompatibility in the fonts handling interface between the Windows XPS print path and the Adobe PDF printer.  By performing the steps above, you allow the Adobe PDF printer to use the obfuscated embedded fonts provided by the Windows XPS print path.

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