Issue

Open a PDF in Acrobat and go to print, the Print dialog box opens up but nothing happens when you click Print or Printer Properties. 

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It is an intermittent issue and is reproducible with all printers.

Environment

  • Windows
  • Acrobat DC Classic

Resolution

This issue was logged as a bug in Acrobat and the fix was delivered in the February 2018 patch. 

  1. Install the February 2018 patch for Acrobat:
    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html.
  2. It is a registry protected fix and to enable it, do the following:
    On a 64-bit Machine, go to HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\FeatureState 
    On a 32-bit Machine, go to HKLM\SOFTWARE\Adobe\Adobe Acrobat\2015\FeatureState If FeatureState key is not there, create it.
    Create a DWORD 4211929 inside the FeatureState key and set its value as 1.

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