Open a PDF in Acrobat and go to print, the Print dialog box opens up but nothing happens when you click Print or Printer Properties. 


It is an intermittent issue and is reproducible with all printers.


  • Windows
  • Acrobat DC Classic


This issue was logged as a bug in Acrobat and the fix was delivered in the February 2018 patch. 

  1. Install the February 2018 patch for Acrobat:
  2. It is a registry protected fix and to enable it, do the following:
    On a 64-bit Machine, go to HKLM\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\2015\FeatureState 
    On a 32-bit Machine, go to HKLM\SOFTWARE\Adobe\Adobe Acrobat\2015\FeatureState If FeatureState key is not there, create it.
    Create a DWORD 4211929 inside the FeatureState key and set its value as 1.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy