Troubleshooting & help
Download & install
How do I download and install Acrobat?
Download Acrobat directly from the Acrobat website. You need to sign in with your Adobe ID and password to complete the download. For installation instructions, see Download and install an Adobe Acrobat DC subscription.
Why won't Acrobat download?
Can I download a trial copy of Acrobat?
How do I retrieve my Adobe ID or password?
Can I install Acrobat on another computer?
You can install Acrobat on up to two computers. If you want to install it on a third computer, you need to sign out on one of your previous machines. Choose Help > Sign In/Sign Out. To learn more, see Install and use Acrobat DC on a new computer.
How can I change my password?
How can I change my credit card info?
My trial expires soon. How do I convert it?
I just upgraded. Where are all the commands?
Why won't my PDF print?
Why can't I open my PDF?
Why won't a PDF on the web open or display correctly?
Many web browsers, such as Chrome, Firefox, and Safari, now use their own PDF viewer instead of the Adobe PDF plug-in. For best results, configure your browser to use the Adobe PDF plug-in to open online PDF files. To solve the most common PDF-display issues, follow the steps in Troubleshoot viewing PDF files on the web.