Manage multiple users | Bulk CSV upload

You can also manage users individually on the Admin Console. For Federated ID or Enterprise ID type users, you can automate the user management process using the User Sync tool, or the User Management API.

Add users

Upload a comma-separated or semi-colon-separated list to add multiple users to your organization and provision them to products (for teams) or product profiles (for enterprises) at the same time. Users will receive a welcome email when they are assigned product profiles or administrative rights.

After the bulk operation is complete, you'll receive a notification email. You can also view a detailed report via Bulk Operation Results.

In certain cases, the users you add may be prompted to select a profile (Business or Personal) when signing in to their Adobe account. Read more on how end-users can Manage Adobe Profiles.

Edit user details

As an administrator, you only have access to update details for users who belong to a domain that your organization owns. You cannot update details for users who belong to a domain that your organization trusts but does not own.

For Federated ID or Enterprise ID type users, user details can also be changed using the User Sync tool or the User Management API. The changes take effect immediately; however, the user is not notified. If you change a user's email address, inform the user to use the new email address to sign in to the Adobe enterprise account.

For Federated ID type users, changes in the email address affect the user sign-in only if email addresses have been used as the identifier in the SAML handoff between Adobe and the organization's Identity Provider. If your organization is using email addresses in the handoff, then the change in email addresses has to be done simultaneously on both sides, or users will be unable to log in to their enterprise accounts.

You can edit user details such as products, roles, and user attributes of a set of users. For example, your IT Administrator imports many new users. As the System Administrator, you can update the product provisioning for the users in a single bulk update. You can delegate license, support, or deployment administrative privileges to members of the organization in bulk. You can also change the user groups assigned to the users.

If you have issues uploading your CSV file to the Admin Console, here's how to Troubleshoot bulk user upload.

Remove users

The organization owns and manages Adobe ID, Enterprise ID, and Federated ID type user accounts. So, when you remove a user, all permissions and access to services conferred by the organization are revoked. However, if you inadvertently remove users from the Admin Console, you can go to the Directory Users list and restore the users.

Alternatively, to revoke access to products and services, without deleting any associated data, do not delete the user, instead, remove the user from any Product Profile that confers entitlements.

Permanently remove users and their details from the Admin Console

Removing users from the Users section and product profiles using the bulk CSV method does not remove users from the Admin Console. These users are still retained in the Directory Users list.

You can permanently bulk-delete users from Directory users section on the Admin Console.

Bulk Operation Results

After you perform a bulk operation, like adding or editing multiple users, you receive an email with the details of the operation. In addition, you can view these details on the Bulk Operation Results page.

• Operation: Type of operation performed: Edit users, Add users
• Filename: Name of the uploaded file
• Initiated By: Admin's user name
• Started:  Date or day the upload was initiated (Larger might not complete on the same day and take some time to process)
• Status: Completed or failed.

To view Bulk Operation Results, follow the steps:

If there is bulk operation failure, see how to Troubleshoot bulk user upload. You can also ask experts or other admins in our community.

CSV file format

The template file that you download, contains sample data that you can use as a guide.