Issue

When you launch Acrobat DC, it throws an error: Acrobat PRO DC quit unexpectedly.

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Environment

  • MAC
  • Acrobat  

Cause

This issue happens when Acrobat is not installed properly.

Resolution

Follow the steps below to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

  1. Uninstall Acrobat and the Creative Cloud Desktop Application using the Cleaner tool:-

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

  2. Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

  3. Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

  4. Restart the machine.

  5. Launch Acrobat and Sign in to activate it.