Crash, or first file after launch opens slowly


When you open a file or create a document after you start Photoshop or Photoshop Elements, one of the following occurs:

  • The application crashes with an error message. On Windows, the error sometimes cites prntvpt.dll.
  • The application takes several minutes to open the first file, but it opens subsequent files more quickly.


Do one or more of the following:

Solution 1: Verify that the default printer is available.

To identify the default printer on Mac OS, do the following:

  1. Choose Apple menu > System Preferences.
  2. In the System Preferences window, click Print & Fax.
  3. Choose the Printing tab. The default printer appears next to Selected Printer In Print Dialog (Mac OS X v10.4.x) or Default Printer (Mac OS X v10.5.x).

To identify the default printer on Windows, do the following:

  1. Choose Start > Control Panel > Printers and Faxes (Windows XP) or Start > Control Panel > Printer (Windows Vista).
  2. If you see a printer icon with a green check mark, then that printer is the default printer. If there is no default printer, go to Solution 3.

Verify that the default printer is turned on and correctly connected to your computer or network.

If you are using a network printer, then also verify that you are connected to your network. If necessary, make sure that you're logged in to the printer or your network printer management software.

For assistance with these tasks, see the printer's documentation or contact its manufacturer, or contact your system administrator.

Solution 2: Update the printer drivers.

To obtain the most recent version of the drivers for your printer, contact the printer manufacturer or go to the manufacturer's support website.

Solution 3: Change the default printer.

Once you have changed the default printer, open Photoshop or Photoshop Elements and open a file. If the file opens as expected, then update the drivers for the printer that was previously set as the default (see Solution 2). Or, troubleshoot your network connection if your previous default printer was a network printer.

If no new drivers are available for your previous default printer, or if updating its drivers does not resolve the issue, then leave the default printer set to a different printer (a local or document printer). Then, when it's necessary to print to the other printer from Photoshop or Photoshop Elements, select that printer in the Print dialog box.

Note: If no local printer or document printer is available in the Control Panel on Windows, then you can install a dummy local printer. Windows allows you to install a printer that isn't a physical piece of hardware.

Additional information

When you create or open a file after you start Photoshop or Photoshop Elements, the application sends a query to the default printer.

You can encounter this issue if the default printer is not available or if its drivers are damaged, out-of-date, or incompatible with Photoshop or Photoshop Elements.

If you use a network printer, conflicting permissions or other issues with your network connection can cause this issue.


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