Issue

Some volume licensing customers sees an e-license agreement on initial launch of Adobe Acrobat, and it prompts them to download a license file in order for the product to work.

Reason

Customers who experience this behaviour have typically been sent the incorrect media. Although the solution below will fix the immediate problem, you should work with the Customer Relations team to ensure that you have the proper media.

Solution

Place the AdobeConfig.xml file inside the Acrobat installation source directory.

  1. Download the AdobeConfig.zip file and extract the AdobeConfig.xml file.
  2. Before you install Acrobat, place the AdobeConfig.xml file inside the Acrobat installation source directory. This is the root directory which contains the Setup.exe file used to install Acrobat.

The contents of the XML file will direct the setup process to suppress the e-license download prompt.

Additional Information

The process of downloading the e-license is not required for volume licensing customers, some of whom might wish to suppress this prompt and allow their users to start using Acrobat without downloading the e-license.

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