Enterprise customers with serialized products updated after October 15, 2018 launch as a trial because our new licensing model does not support legacy serialized licensing. To use the latest products, you must move to named user licensing.  Installing the older products using serialization is still valid as long as your contract permits. 

For information on disabling updates, see “Disable updates and Apps panel for the Creative Cloud products.”

End user

Do not update any additional products without first speaking with your system administrator.  Your system administrator needs to determine whether you will be reverted to the previous version, updated to named user licensing licensing. 

One Console Admin (System Administrator)

You have three options to restore access to applications. Educational customers may also encounter this issue with Device Licensing. Our new licensing technology does not support serialized or device based licensing.  Eventually all systems must be updated to our newer licensing solutions.

Migrate to named user licensing

Named user licensing applies a license when a user logs in.  Licenses are tied to the individual user and can license up to two machines.  All features are available with named user licensing.

Users must be added to the One Console under a product entitlement then sign into the Creative Cloud Desktop application to license the latest products.   

For information on switching from serialized licensing, see “Apply and verify serialized license | Creative Cloud Enterprise.”

Revert to the older product with serialized licensing

We are phasing out serialized licensing, but it can still be used as long as the contract allows.  Most customers will need to have moved to named user licensing by November 30th, 2018.  Serialized licensing will not work with any Creative Cloud products released after October 15th, 2018.  You can disable updates and the Apps panel in the Creative Cloud Desktop application (CCDA) to limit end users updating prior to implementing a newer licensing model.  For information on disabling updates, see “Disable updates and the Apps panel for the Creative Cloud.”

Once the product has been updated, you must uninstall the existing product and reinstall a package containing the older product version with the serialized licensing applied.

Important: Running the AdobeSerialization application to re-apply serialized licensing will NOT license the newer products.  The new licensing model does NOT support serialization.  You must revert the products to an older version.

For information on uninstalling older products in a managed environment, see “Uninstall Creative Cloud products.”

Original installation files

If you have your older package that contains the serialized license, it can be used to reinstall the product.  Please disable updates manually after installing your original package.  For information on disabling updates, see “Disable Updates and the Apps panel for the Creative Cloud products.”

New installation files

You can create a serialized package with the older product versions.  You will need to download the Creative Cloud Packager and build a serialized package.

For steps on creating a package in the Creative Cloud Packager, see “Create packages.”

When creating the package:

  • Serial numbers must be obtained from the License Website.
  • Select Serial Number License under License Type. 
  • Disable the Creative Cloud Desktop application by unchecking it on the Package Details screen.
UncheckCCD
  • Disable updates by clicking Change on the Package Details screen and selecting Adobe Update Manger is disabled… on the Advanced Configurations screen and click Save.
DisableUpdates
  • On the Applications & Updates screen, check Show Archived Versions.  Scroll down to the Archived Applications, and select the required previous version product. 
ArchivedVersions

Once you build the package, you can install it manually or push the application using a system management tool.

Revert to older products with Device Licensing

A replacement for Device licensing is being released next year. You can not update to the latest version with Device Licensing.   

Once the product has been updated, you must uninstall the existing product and reinstall a package containing the older product version with device licensing.

Important: Running the AdobeSerialization application to re-apply serialized licensing will NOT license the newer products.  The new licensing model does NOT support device licensing.  You must revert the products to an older version.

For information on uninstalling older products in a managed environment, see “Uninstall Creative Cloud products.”

Original installation files

If you have your older package that contains the device license, it can be used to reinstall the product.  Please disable updates manually after installing your original package.  For information on disabling updates, see “Disable Updates and the Apps panel for the Creative Cloud products.”

New installation files

You can create a device license package with the older product versions.  You will need to download the Creative Cloud Packager and build a device license package.

For steps on creating a package in the Creative Cloud Packager, see “Create packages.”

When creating the package:

  • Login as Creative Cloud for Education
  • Select Device License under License Type.
  • Disable the Creative Cloud Desktop application by unchecking it on the Package Details screen.
  • Disable updates by clicking Change on the Package Details screen and selecting Adobe Update Manger is disabled… on the Advanced Configurations screen and click Save.
  • On the Applications & Updates screen, check Show Archived Versions.  Scroll down to the Archived Applications, and select the required previous version product.

Once you build the package, you can install it manually or push the application using a system management tool.

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